Guest service agent Work, Jobs in Great Dunmow, Ess (with Salaries)

Front Desk Agent
University Arms —Cambridge
- £13.74 an hour
- Weekend availability
- Bar
- Hotel
- University
- Referral programme
12d
Reservation/Admin Agent
AccorHotel —Cambridge
- Full-time
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
9d
Night Manager (Maternity Cover)
AccorHotel —Cambridge
- £31,190.64 a year
- Full-time
- Hotel
- Free parking
Quick apply
12d

Other jobs to consider

Find your next job by exploring related positions.

Lounge Host - Emirates Sodexo Live!
Sodexo —Stansted
Shift work pattern 4 days on 2 days off - mix of early and late shifts - e.g. - 2 x early 8.30am - 4.00pm and 2 x late 3.00pm -10.30pm.
£13.90 an hour
Quick apply
Nights - Team Member
Premier Inn —Stansted
As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get…
Up to £14.16 an hour
Quick apply
10d

I want to receive the latest job alerts for guest service agent in great dunmow, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Front Desk Agent

University Arms -
Cambridge

Apply Now

Job details

Full-time
£13.74 an hour
12 days ago

Benefits

Referral programme

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Front desk
Customer interaction
Communication skills
Hotel front office operations

Full job description

Job Ref: UNI1535

Branch: University Arms

Location: University Arms, Cambridge

Salary/Benefits: Competitive Pay - £13.74

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 11/08/2026

Closing date: 11/09/2026

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

WHAT WILL YOU BE DOING

You will be the face of the hotel from the moment a guest arrives until they depart. You will actively engage with guests, anticipate needs, resolve concerns, and turn ordinary stays into exceptional memories.

DUTIES

Welcome and check in guests with impeccable service and a genuine sense of hospitality.
Handle check-outs, reservations, payments, and guest enquiries efficiently and accurately.
Provide personalised recommendations and support to enhance each guest’s stay.
Manage guest requests, coordinating with other departments to ensure timely solutions.
Resolve issues with confidence, professionalism, and ownership.
Upsell rooms, amenities and hotel services.
Respond to guest emails and online enquiries in a timely and personalised manner.
Maintain front desk presentation and lobby standards.
Organise special occasions (birthdays, anniversaries, VIP arrivals).
Build rapport with guests and recognise returning visitors.
Prepare and deliver in-room amenities (VIP amenities, celebrations, special requests).
Assist when needed with guest luggage, providing information, and booking services as requested.

WHAT ARE WE LOOKING FOR IN YOU

Previous experience in a luxury or high-end hospitality environment preferred.
Passion for customer service and people interaction.
Confident handling guest concerns professionally.
Exceptional communication, presentation, and customer service skills.
Confident with technology, PMS systems, and multitasking under pressure.
Warm, polished, and professional demeanour with a guest-first mindset.
Flexible to work shifts including evenings, weekends and holidays.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

Competitive salary
Free meals on duty
Uniform
Team Member Incentives
Team Member Parties
Room and FB discounts across the Marriott portfolio
Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!

RIGHT TO WORK:

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.

Why work at University Arms and Parker’s Tavern?

We are passionate about Cambridge’s heritage, and want to share that with our guests in a context that is contemporary, thoughtful and engaging. We deliver an experience of considered modern luxury, and take pride in our work. If you are enthusiastic about your city and your work in the hospitality sector you will find working at the University Arms truly rewarding.

Apply Now

Refine Your Search

guest service agent jobs in great dunmow, ess

Front Desk Agent

Reservation/Admin Agent

Night Manager (Maternity Cover)

Other jobs to consider

I want to receive the latest job alerts for guest service agent in great dunmow, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected