Food & Beverage Experience Host
Location: Glasgow, G5 8DP
Hours of work: 40
Working Pattern: Tuesday to Friday
Contract Type: Permanent
Hourly Rate: £14.26
Benefits
20 days' annual leave, plus 8 bank holidays
Free onsite gym membership
Complimentary lunch provided daily
Uniform provided
Overview
The Campus is an urban playground where we create safe, inclusive, and memorable experiences for colleagues, clients, and visitors alike.
As a Food & Beverage Experience Host, you will play an important role in bringing this vision to life by delivering exceptional hospitality experiences across a variety of settings, including bars, cafés, events, and hospitality spaces.
Combining outstanding customer service with excellent food and beverage knowledge, you will create meaningful interactions, build lasting relationships, and contribute to a culture of diversity, community, learning, and innovation.
Whether acting as a mixologist, barista, host, or event support team member, you will ensure that every guest experience is engaging, welcoming, and delivered to the highest standards while embracing a collaborative "One Team" approach across the campus.
The Role
- Deliver exceptional customer service, creating engaging and memorable experiences for all guests.
- Welcome customers warmly, process orders, and prepare and serve food and beverages to the highest standards.
- Work across a variety of hospitality environments, including bars, cafés, events, hospitality suites, and meeting spaces.
- Maintain excellent standards of cleanliness, presentation, food safety, and health and safety in all front-of-house and back-of-house areas.
- Develop strong product knowledge and confidently recommend food and beverage options to customers.
- Anticipate customer needs and proactively resolve service issues.
- Carry out quality checks to ensure all food and beverages meet the required standards before service.
- Support the management team in maintaining audit readiness and ensuring compliance with all policies and procedures.
- Follow all food safety procedures, allergen controls, labelling requirements, and health and safety practices.
- Report risks, hazards, and compliance concerns promptly while supporting any corrective actions that may be required.
- Champion colleague wellbeing, engagement, and positive working practices.
About You
- Previous experience within premium hospitality environments, including restaurants, bars, events, private members' clubs, or similar customer-focused settings.
- Strong food and beverage service skills, with experience in bar service, cocktail preparation, barista duties, or event hospitality considered advantageous.
- A genuine passion for delivering exceptional customer experiences and creating memorable moments.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
- A proactive, enthusiastic, and adaptable approach, with the ability to work across multiple service areas.
- Excellent attention to detail and a commitment to maintaining the highest quality and safety standards.
- Confidence using workplace technology and IT systems.
- The ability to identify, resolve, and escalate issues while maintaining excellent service standards.
- A collaborative mindset and a commitment to inclusion, teamwork, and continuous improvement.
- A genuine passion for hospitality and creating a welcoming environment for everyone.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
