Pay: From £26,227.50 per year
THE ROLE: Asset Recovery Advisor – 12 Month Fixed Term Contract
LOCATION: Grimsby
SALARY: Starting at £26,227.50 + benefits.
HOURS: 37.5 hours per week Monday – Friday
About Advantage Finance
Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.
Our Core Values
Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.
Teamwork – We work closely together to provide the best possible service.
Respect – We treat each other with total respect, and we treat our customers with equal respect.
Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.
Supportive – We support each other, and we provide the best support to our customers.
Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.
The Role
We are looking for a proactive and customer-focused individual to join our team. In this role, you’ll play a key part in supporting customers and ensuring positive outcomes through effective communication and problem-solving.
Key Responsibilites
To liaise with customers to facilitate the Voluntary Termination of their Hire Purchase agreements and the surrender of vehicles.
Contact customer of deliquent accounts by telephone, email, text and mail to determine reasons for overdue payments and to review account and financial position.
Facilitating calls for customers within the Asset Recovery worklists to engage with them to discuss their accounts and the best process to help them move forward, helping them to reach the most suitable forbearance option for their individual circumstances.
Assisting and managing Debt Management Company payment plans to ensure these are effective and in place.
Liasing with IVA Companies to ensure dividend payments being received along with processing each individual IVA making sure were included as unsecured debt and processing Proof of Debt forms.
Investigating accounts to obtain up to date and relevant customer details such as checking of social media, reviewing applications and job checks.
Collection of shortfall amounts outstanding for customer accounts within the GAP lists – including referring accounts back to the refinance team as appropriate.
Working of Incoming post on a daily basis.
Dealing with incoming repossession calls , completing Income and Expenditure forms, Affordability checks as well as assessing the account as a whole to confirm affordable long term with probing questions.
To be the point of contact for Collection Agents and Auction Houses who have been employed to act on our behalf.
Taking incoming call from vehicle compounds / police and processing pound fees along with liasing with agents.
Dealing with Vulnerable accounts which consist of Mental health suicidal reference calls, bereavement , terminal illness ,assessing and marking pre care and support for Texas or Carers dependant on call and providing support for customer and escelate to TL when required.
Dependant on staffing assigning of enquiries from the enquiry work list along with scanning & assigning.
LTH referrals for job checks based on new applications ie new information.
Person Specification
Essential:
Previous telephone or customer facing experience
Excellent Telephone Communication Skills
Excellent Email Communication Skills
Previous experience working with customers.
Good IT Skills
Good organisation and knowledge of office administration
Desirable:
Previous call centre or collections experience
Previous experience working within a regulated financial services environment.
The Benefits
Additional holiday leave
Bonus Scheme
Sick Pay
Company pension (with the option to salary sacrifice)
Life insurance
On-site parking
Private Medical Insurance
Employee Assistance Programme
Company events & awards
Training & development
Inclusion and Diversity
We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.
Contact information:
For any informal discussion or for any further information please contact HR - 01472 570270 [email protected].
Job Type: Full-time
Benefits:
· Company pension
· Health & wellbeing programme
· Life insurance
· On-site parking
Application question(s):
· Do you have telephone/customer facing experience?
· Do you have experience in a financial services regulated environment?
Work Location: In person
Job Type: Full-time
Pay: From £26,227.50 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Do you have telephone/customer facing experience?
- Do you have experience in a financial services regulated environment?
Work Location: In person
