Delivery manager Work, Jobs in Gullane, Eln (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
12d
IT Service Delivery Manager
Epee Technology Services Ltd —Edinburgh
- £46,000 - £64,000 a year
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
Quick apply
3d
Work Area Manager (Night Shift)
Royal Mail Group —Edinburgh
- From £36,353 a year
- 12 hour shift
- Leadership
- Communication skills
- Annual leave
14d
Digital Delivery Lead
Scottish Legal Aid Board —Edinburgh
- From £51,010 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Store Manager
WOURTH Group —Edinburgh
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Store discount
- Employee discount
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Field Account Manager - Edinburgh
Just Eat Takeaway.com —Edinburgh
- Full-time
- Customer service
- Communication skills
- Flexitime
- Employee discount
Quick apply
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Customer and Trading Manager - Nightshift
Sainsbury's —Loanhead
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Digital Delivery Manager, Supply Chain
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Driving
- Annual leave
Trading Manager - Portobello Road
Morrisons —Edinburgh
- Hospitality
- Team management
- Employee discount
Quick apply
Client Service Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Time management
6d
Service Delivery Team Lead
Redsquid Communications —Glenrothes
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Delivery Team Leader
Bestway Group —Newbridge
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
14d
Key Account Manager
Mitie —Edinburgh
- Full-time
- Customer service
- Leadership
Service Delivery Manager - Seafood
LRQA group —Inverleith
- Leadership
- Communication skills
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
8d
Project Manager, Data Delivery - Wealth Management (Edinburgh or Jersey)
Royal Bank of Canada —Edinburgh
- Full-time
- Project management
- Software development
- Agile
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Partner Delivery Manager
Addepar —Edinburgh
- Project management
- Travel
- Scripting
Quick apply

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Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
12 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in gullane, eln

Customer Success Operations Manager

IT Service Delivery Manager

Work Area Manager (Night Shift)

Digital Delivery Lead

Store Manager

Helpdesk Team Leader

Field Account Manager - Edinburgh

Operations delivery lead - Pension

Customer and Trading Manager - Nightshift

Digital Delivery Manager, Supply Chain

Trading Manager - Portobello Road

Client Service Manager

Service Delivery Team Lead

Delivery Team Leader

Key Account Manager

Service Delivery Manager - Seafood

Global Delivery Division Lead

Project Manager, Data Delivery - Wealth Management (Edinburgh or Jersey)

Senior Account Manager

Partner Delivery Manager

I want to receive the latest job alerts for delivery manager in gullane, eln

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