Service manager Work, Jobs in Hackney (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Service Manager
The Riverside Group —Hackney
- £39,340.77 a year
- Full-time
- Conflict management
- Training & development
1d
Facilities Front Of House Reception
OCS Group —North London
- Monday to Friday
- Microsoft Word
- Inventory control
- Computer literacy
3d
Retail Supervisor
Screwfix —Leyton
- £15.23 an hour
- Weekend availability
- Customer service
- Supervising experience
- Annual leave
- Employee discount
10d
Service Improvement and Change Manager
Lewisham Council —London
- £60,633 - £62,742 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
13h
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
Event Day Supervisor - Casual
Tottenham Hotspur Football Club —London
- Conflict management
- Mentoring
- In-person
- Life insurance
Quick apply
Revenue Protection Officer
Amulet —Poplar
- £18.17 an hour
- Full-time
- English
- First Aid Certification
- Conflict management
- Annual leave
Quick apply
6d
Station Manager – Campervan Rentals
Indie Campers —London
- Weekend availability
- English
- Referral programme
Quick apply
Crematorium & Cemetery Manager
WesterleighGroup —London
- £52,000 - £60,000 a year
- Weekend availability
- Business development
- Team management
- Travel
- Free parking
- Employee discount
Duty Manager
Virgin Active —London
- Communication skills
- Annual leave
- Employee discount
9d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Barista - Store# 29850, WESTFIELD STRATFORD KIOSK
Starbucks —London
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
General Manager - Mon to Fri
Lexington Catering —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
3d
Crematorium & Cemetery Assistant
WesterleighGroup —London
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Chocolate Adviser
Lindt & Sprungli (U.K.) Limited —London
- Bar
- Customer service
- Analysis skills
Quick apply
8d
Cleaning - Manager
BidvestNoonan —London
- £20.20 an hour
- Full-time
- Customer service
- English
- Team management
Quick apply
LBN Service Manager
Your Place —London
- £38,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Team management
- Leadership
- Communication skills
Quick apply
8h
Casual Ticket Scanner and Ushers
Broadwick —London
- Temporary
- Customer service
- Guest services
Quick apply
7d
Stocktaker - London
nGeneration —London
- £29,500 - £31,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

service manager jobs in hackney

Assistant Customer Service Manager

Service Manager

Facilities Front Of House Reception

Retail Supervisor

Service Improvement and Change Manager

Operations Manager

Event Day Supervisor - Casual

Revenue Protection Officer

Station Manager – Campervan Rentals

Crematorium & Cemetery Manager

Duty Manager

Guest Service Manager

Barista - Store# 29850, WESTFIELD STRATFORD KIOSK

General Manager - Mon to Fri

Crematorium & Cemetery Assistant

Chocolate Adviser

Cleaning - Manager

LBN Service Manager

Casual Ticket Scanner and Ushers

Stocktaker - London

I want to receive the latest job alerts for service manager in hackney

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