It service desk Work, Jobs in Hale (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
IT Support Technician
Intouch Tech (UK) —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Travel
- Computer networking
- Free parking
- Work from home
Quick apply
7d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
3d
VodafoneThree - Service Desk Adviser
Vodafone —Farnborough
- Weekend availability
- Employee discount
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1h
AMPA Systems Administrator, Farnborough
GBA5 EntServ UK Limited —Farnborough
- Weekend availability
- Microsoft Word
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Field Support Consultant
ramsac —Guildford
- £34,000 a year
- Hybrid work
- Research
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
10h
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
7d
IT Service Desk Engineer
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
3d
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Training & development
- Free parking
- Annual leave
Quick apply

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
User account provisioning
LAN
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Network infrastructure
User account management
Firewall
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Customer support
Application support
Communication skills
Identity & access management

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in hale

Service Desk Analyst

IT Support Technician

Second Line Support

2nd Line Technical IT Support Engineer

VodafoneThree - Service Desk Adviser

Service Desk Analyst

2nd Line Support Consultant

AMPA Systems Administrator, Farnborough

IT Apprentice (Level 3 Information Communications Technician)

Field Support Consultant

Customer Support Technician

Senior Support Services Agent

Application Support Analyst

Service Desk Analyst

Second Line Support

Customer Service Desk Analyst

Service Desk Administrator - Saturday & Bank Holiday only

IT Service Desk Engineer

Software Service/Automation Field Engineer

Network Engineer

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