Customer experience advisor Work, Jobs in Halesowen, Wmd (with Salaries)

Customer Service Advisor
The Granite Group —Halesowen
- £26,938 - £28,609 a year
- Full-time
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
5d
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
9d
Customer Service Advisor
HSBC —Birmingham
- £25,000.00 - £29,790.02 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Quick apply
2d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
9d
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
3d
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Customer Liaison Advisor
NPS Law —Solihull
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
11d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Customer Experience Advisor
LegalAndGeneral —Solihull
- £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
6d
Health Advisor and Customer Service Associate
Qured Health —Birmingham
- £17,400 a year
- Part-time
- Hybrid work
- Customer service
- Travel
- In-person
Quick apply
Customer Service & Sales Advisor
Stellantis &You —Birmingham
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Services Advisor (12 Months Fixed Term)
Bournville Village Trust —Birmingham
- £25,939 - £26,661 a year
- Full-time
- Customer service
- English
- Microsoft Office
13d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
11d
Business Development Representative - West Midlands
AG Barr —Dudley
- £26,500 - £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
2d
Trainee Mortgage Advisor
Power Mortgages Ltd —Birmingham
- £25,000 - £50,000 a year
- Full-time
- Basic maths
- No experience needed
- Travel
Quick apply
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Retail Sales Advisor - 20 Hours
DFS —Dudley
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
SunbeltRentals —Birmingham
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
5d

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Customer Service Advisor

The Granite Group -
Halesowen

Quick apply

Job details

Full-time
£26,938 - £28,609 a year
5 days ago

Qualifications

Operating systems
Computer literacy
Microsoft Office
Communication skills

Full job description

Role: Customer Service Advisor
Location: Halesowen (B62)
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.
Early Shift: 8:30am – 17:00pm
Mid Shift: 9:00am – 17:30pm
Late Shift: 10:00am – 18:30pm

About the Role:
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
Use My Policy systems to enter customer data to a high standard of accuracy.
Validate and process new customer accounts assisting customers with any account related enquiries.
Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
To work collaboratively with your peer group and other colleagues sharing best practice.
When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
Establish and communicate high standards of customer service in line with the company’s values and culture.
Establish and communicate high standards of customer service in line with the company’s values and culture.
Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
Contribute to an open and honest culture within teams through collaborative and supportive working.
Support a culture of continuous improvement for Customer experience, and operating systems.
Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we’re looking for:

Strong Communicator
Effective decision maker in a fast-paced environment
Individuals who have a passion and commitment to providing quality Customer Service
Team Player
Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
Pro-active and well organised
Adaptable
Computer literate and proficient in MS Office suite
Accuracy and attention to detail
A desire to develop own skill sets

About Acorn Insurance and MyPolicy
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
MyPolicy is a specialist division of Acorn dealing with Telematics. Our approach is pretty simple really – to help you become a safer driver so you pay less.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Quick apply

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