Customer service manager Work, Jobs in Ham, Wil (with Salaries)

Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
6d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- Sales
- ERP systems
- IT
Quick apply
14d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
4d
Customer Service Team Manager
Welcome Break —Hungerford
- Up to £28,000 a year
- Customer service
- Supervising experience
- Free parking
- Employee discount
7d
Senior Event Manager
Marston Events —Andover
- From £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
6d
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
11d
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
14d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
8d
Business Development Manager (BDM) - Swindon - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Swindon
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
14d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
6d
Office Manager
GB Hydraulics Ltd —Thatcham
- £24,420 - £35,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
6d
Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply

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Customer Success Manager

KERRIDGE COMMERCIAL SYSTEMS CORP -
Hungerford

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

ERP systems
Microsoft Office
IT
SaaS
Account management
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers.

This role goes beyond relationship management or issue resolution. CSMs at Klipboard proactively guide customers to adopt the right capabilities, change behaviours where needed, and clearly demonstrate value over time.

The CSM acts as the orchestrator of the customer experience, working across Product, Support, Professional Services, and Sales to ensure customers achieve success that is visible, provable, and repeatable.

Key Responsibilities:

Customer Outcomes & Value

Own the overall success of customers in your portfolio
Establish clear success goals aligned to the customer’s business objectives
Translate Klipboard capabilities into practical, outcome led use cases
Regularly validate and articulate value achieved (time saved, risk reduced, performance improved)

Proactive Risk & Lifecycle Management

Monitor customer health, sentiment, and product adoption signals
Proactively identify customers at risk and lead recovery plans
Take ownership of escalations and coordinate swift, effective resolution
Ensure smooth transitions from onboarding to business as usual

Adoption & Engagement

Drive meaningful adoption of core and high value product capabilities
Influence customer behaviour to align with best practice usage
Encourage self sufficiency while remaining a trusted strategic partner
Lead structured service reviews focused on outcomes, not activity

Internal Alignment & Advocacy

Act as the voice of the customer internally, grounded in evidence, not anecdote
Collaborate with Support, Product, and Delivery teams to resolve systemic issues
Feed actionable insights into product roadmap and service improvements
Contribute to the continuous improvement of Customer Success ways of working

Commercial Impact

Support retention, renewal, and expansion through value led engagement
Identify advocacy opportunities including references, case studies, and testimonials
Work closely with Sales and Renewals teams to ensure a joined up customer journey
Identify and log leads into the Sales team

Any other duties as requested that are commensurate with the role.

Skills, Knowledge and Experience:

Experience & Capability

Proven experience in a Customer Success, Account Management, or similar role
Experience managing multiple customers and priorities simultaneously
Strong commercial awareness with the ability to link activity to outcomes
Comfortable working with data, health indicators, and customer insight

Communication & Influence

Clear, confident communicator with senior customer stakeholders
Able to lead value‑based conversations and challenge constructively
Strong written and presentation skills
Builds trust quickly with both customers and internal teams

Mindset & Behaviours

Outcome‑focused and proactive
Curious, analytical, and comfortable with ambiguity
Ownership‑driven — sees issues through to resolution
Continuously learning and improving

Tools & Technology

Comfortable using CRM platforms, customer success tooling, and analytics
Confident with Microsoft Office and collaboration tools
Open to using AI‑assisted tooling to reduce manual effort and improve insight

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please email [email protected] however please note we receive a high volume of requests and we are unable to accept them all

#LI-Hybrid

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Refine Your Search

customer service manager jobs in ham, wil

Customer Success Manager

Senior Customer Experience Manager

Complaints Team Leader

Account Manager

Customer Operational Delivery Manager

Customer Service Team Manager

Customer Service Team Manager

Senior Event Manager

Porsche Personal Case Manager

Helpdesk Manager

Sales Manager

Customer Resolution and Continuous Improvement Team Leader

Customer Services Team Leader

Business Development Manager (BDM) - Swindon - Circa 41k Basic - 53k OTE Uncapped

Regional Service Manager (South East) - EVOLT Charging Ltd

Customer Experience Manager (Contact Centre Manager)

Service Business Operations Manager

Office Manager

Event Manager

Digital Customer Success Manager

I want to receive the latest job alerts for customer service manager in ham, wil

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