Publisher Work, Jobs in Ham, Wil (with Salaries)

Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Accounts Assistant
Hachette UK —Didcot
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Employee assistance programme
Accounts Assistant
Hachette —Didcot
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Employee assistance programme
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Despatch Team Leader
Hachette —Didcot
- Customer service
- English
- Continuous improvement
- Free parking
- Employee assistance programme
Finance Analyst – Technology & Indirect Costs Support
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
9d
Finance Analyst – Direct Costs Support
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
9d
Principal Business Analyst
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Education
- Bachelor's degree
- Business
- Annual leave
- Work from home
Quick apply
22h
Chief Editor Peer J Computer Science
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Doctoral degree
- English
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Finance Business Partner – Direct Costs
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
9d
Tax Accountant / Compliance Lead - Hybrid
Macmillan —Basingstoke
- Hybrid work
- Project management
- Tax experience
- Free parking
- Work from home
Quick apply

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Customer Service Advisor

Hachette -
Didcot

Apply Now

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service call handling
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Relationship management
Customer support
Customer interaction
Supply chain customer service

Full job description

Who we are and what we do

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

; Proactively liaising with both customers and publishers to maintain a first class working relationship
; Preparing and processing orders/claims received from customers and publishers
; Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time

As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.
Are you interested? Then read on to find out more!
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:
35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
We will notify all candidates of the outcome of their application.

Apply Now

Refine Your Search

publisher jobs in ham, wil

Customer Service Advisor

Customer Success Specialist

Accounts Assistant

Accounts Assistant

Deskside Analyst

Despatch Team Leader

Finance Analyst – Technology & Indirect Costs Support

Finance Analyst – Direct Costs Support

Principal Business Analyst

Chief Editor Peer J Computer Science

Senior Finance Business Partner – Direct Costs

Tax Accountant / Compliance Lead - Hybrid

I want to receive the latest job alerts for publisher in ham, wil

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