Solution specialist Work, Jobs in Hambledon, Sry (with Salaries)

Customer Experience Specialist
GRENKE —Guildford
- Computer literacy
- Organisational skills
- Computer skills
Apprentice Aviation NDT Technician
Applus+ —Crawley
- £8.00 - £12.71 an hour
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
Quick apply
7d
Production Engineering Specialist
Jenoptik AG —Farnborough
- Schematics
- Computer literacy
- English
- Annual leave
Technical Product Support Executive
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
8d
Infrastructure Solution Sales Specialist – Enterprise & Public Sector UK&I
Lenovo —Farnborough
- Full-time
- Communication skills
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £26.26 - £30.57 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Annual leave
- Language training provided
Product Specialist
Atlas Copco Group —Burgess Hill
- Hybrid work
- Data analysis skills
- English
- Analysis skills
6d
Sales Consultant
The Watches of Switzerland Group —Guildford
- Employee assistance programme
Performance Specialist
Virgin Atlantic —Crawley
- Hybrid work
- AI
- Communication skills
Order Processing Specialist
Thermo Fisher Scientific —Horsham
- Full-time
- Computer literacy
- ERP systems
- Maths
8d
Category Specialist / Senior Category Specialist
Avia Technique Limited —Wokingham
- £32,850 - £52,525 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Free parking
Quick apply
2d
Specialist Sales Consultant
Reassured —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Free parking
- Annual leave
Quick apply
5d
QA Validation Specialist
Thermo Fisher Scientific —Horsham
- Full-time
- Travel
- Communication skills
Solutions Specialist - Maverick
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
6d
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
12d
EMEA Trade Operations Senior Specialist
Cytiva —Chichester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
Business Systems Specialist
Paladone Products —Shoreham by Sea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
1h
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
System Detail Specialist (Lead System Engineer)
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Work from home

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Customer Experience Specialist

GRENKE -
Guildford

Apply Now

Job details

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Internal department liaison
Microsoft Office Suite
Organisational skills
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

INTRODUCTION

Headquartered in Guildford, Surrey, GRENKE Leasing is a specialist Sales Aid Leasing company. We partner globally with many leading equipment manufacturers and resellers within Print, IT, Telecoms and numerous other asset groups. GRENKE began trading in the UK in 2002 and since then has expanded significantly opening offices in many of the UK’s major towns and cities.

We are hiring one permanent member of staff to the Customer Experience Team.

Reports To: Team Leader, Customer Experience

Location: Guildford, Surrey, GU1 1UN.

As a Customer Experience Specialist it is your job to ensure an excellent and valuable customer experience placing you as the first point of contact for our customers. You will understand and meet the customers’ needs by managing phone and email communications always ensuring a high quality of service. Your typical working day will be characterised by various activities: Taking inbound calls, making outbound calls to customers, handling email queries for all sales branches, performing straightforward administrative tasks and managing the customer portal. Queries outside the remit of the responsibilities of the role would be either forwarded to the appropriate department for response back to the customer or escalated to management. You will interact with many departments within the organisation depending on the nature of the customer request.

RESPONSIBILITES

Be the central contact for our lease customers, taking ownership of their needs and delivering an exceptional customer experience.
Responding promptly, and professionally to customer enquiries for support and information requests for contracts via both inbound customer calls and service emails.
Provide knowledgeable assistance to customers in order to resolve queries accurately and efficiently ensuring quality standards are in place.
Maintains a solutions-oriented approach to challenges, ensuring efficient and effective problem resolution.
Route calls through to specific departments where queries are outside of the teams responsibilities.
To collaborate with other internal departments or external customers to action customer requests successfully.
Processing of administration tasks and management of the customer portal.
Escalate customer issues to the appropriate department or management team as appropriate.
Provide feedback to management on customer issues, concerns and trends.

EXPERIENCE AND SKILLS

Previous experience delivering customer support via phone, ensuring high levels of satisfaction through clear communication.
A strong communicator who is confident engaging with customers over the phone and able to build rapport quickly and professionally.
Basic knowledge of financial sector area.
Passion for customer service and driven to achieve first contact resolution by putting the customer first.
Demonstrate exceptional organisational skills and the ability to handle multiple responsibilities with efficiency and accuracy.
Excellent written and verbal communication skills.
Take pro-active ownership of a customer query through to resolution.
Problem solving mentality with attention to detail.
IT literate with a good knowledge of Microsoft Office products.

Apply Now

Refine Your Search

solution specialist jobs in hambledon, sry

Customer Experience Specialist

Apprentice Aviation NDT Technician

Production Engineering Specialist

Technical Product Support Executive

Infrastructure Solution Sales Specialist – Enterprise & Public Sector UK&I

Adult Learning Tutors - Surreywide

Product Specialist

Sales Consultant

Performance Specialist

Order Processing Specialist

Category Specialist / Senior Category Specialist

Specialist Sales Consultant

QA Validation Specialist

Solutions Specialist - Maverick

Delivery Specialist

Inside Sales Account Manager

EMEA Trade Operations Senior Specialist

Business Systems Specialist

RMA Coordinator / Technical Support Specialist

System Detail Specialist (Lead System Engineer)

I want to receive the latest job alerts for solution specialist in hambledon, sry

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