Head of Customer Services (Maternity Cover)
Clarins —Harlow
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
12d
Director of Programme Delivery
Tes Global —London
- £75,000 - £90,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Team management
Quick apply
14d
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
4d
Director - Program & Delivery Management
Mimecast —London
- £104,000 - £156,000 a year
- Full-time
- Team management
- Agile
- AI
4d
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Associate Director, Delivery Lead - Content Innovation
Amazon.com —London
- Full-time
- Scripting
Service Delivery Director
Atos —London
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Delivery Director
NTT Ltd —London
2d
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Solutions Director (Public Sector)
The Keyholding Company —London
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Work from home
- Employee assistance programme
Quick apply
10d
Deputy Director Digital Delivery
Department for Energy Security & Net Zero —London
- £86,000 - £117,800 a year
- Full-time
- Presentation skills
- AI
- Annual leave
- Employee discount
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Technical Director - OTT Delivery
Deltatre —London
- Remote
- English
- Mentoring
- Agile
Quick apply
Director of Service Delivery
WPP —London
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
7d
Delivery Director for Retail/CPG Industry
EPAM Systems, Inc. —London
- Business development
- Continuous improvement
- Team management
- Employee stock purchase plan
- Employee assistance programme
Head of Delivery Unit
UK Export Finance —London
- £81,293 - £94,760 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Head of Delivery
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Agile
- Annual leave
7d

I want to receive the latest job alerts for delivery director in harlow, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Services (Maternity Cover)

Clarins -
Harlow

Apply Now

Job details

Full-time
12 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

UK GDPR
Data analysis skills
Complaint handling
Performance management
Change management
General Data Protection Regulation (GDPR)
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Management reporting
Training & development
Team motivation leadership
Communication skills

Full job description

Head of Customer Services (Maternity Cover)

Harlow, Hybrid - 37.5hrs

Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a Head of Customer Services (Maternity Cover) based in our Harlow Head Office.

The role:

Based at the National Distribution site the main function of this role is to Manage the Clarins Customer Service provision. The department services Clarins Consumers and Trade Customers plus the Clarins in store team, salesforce, event team and other internal departments with an aim to offer exceptional service whilst monitoring costs and our impact on the environment.

What you’ll do:

Lead, develop and motivate the Clarins UK Customer Service team to consistently deliver Clarins 5 Star service, ensuring training, wellbeing and performance development.
Define, implement and monitor departmental Service Levels and KPIs, using NPS and performance data to drive continuous improvement and report results to stakeholders.
Review high level Consumer / Customer complaints whilst referring and consulting on sensitive issues with senior leadership team.
Manage team resources and budgets in line with the business plan to ensure efficient, cost-effective operations.
Oversee contact management (call volumes, service desk) and implement corrective actions to optimise service delivery and customer experience.
Own departmental GDPR compliance and safety responsibilities, ensuring breaches are reported and policies followed in accordance with legislation.
Represent UK Customer Service on projects and work closely with senior leaders, warehouse, courier and credit control teams to resolve operational issues.
Monitor cosmetovigilance performance and collaborate with the Cosmetovigilance Manager to ensure timely investigation and regulatory compliance.

You are:

A professional and discreet leader with strong interpersonal and influencing skills who builds trusted business relationships.
Exceptionally organized with excellent attention to detail and the ability to manage competing priorities.
An effective communicator, confident in presenting to stakeholders and producing clear written reports.
Experienced in change management, able to guide teams through transformation and embed new ways of working.
Familiar with industry best practice and modern IT/AI customer service solutions, and comfortable championing technology-led improvements.

You have:

A degree (or equivalent) in Operations, Business Management or a related field.
5+ years’ customer service management experience, ideally within premium beauty or retail.
A proven track record of leading and developing high-performing Customer Service teams.
Practical knowledge of GDPR and the ability to apply data protection principles in customer operations.
The ability to interpret and analyse complex data to solve problems and drive evidence-based decisions.

We have:

A flexible work environment, with up to 2 days of remote working per week
25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off
Development and training opportunities
Generous Staff discount
Employee Assistance Programme
We Care Day – Volunteering

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Apply Now

Refine Your Search

delivery director jobs in harlow, ess