Duty manager Work, Jobs in Harmondsworth, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
People Operations Manager (Part-Time / Fully Remote)
GlobalConnect Europe Ltd. —London
- £500 a month
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
9d
Duty Manager
ABM UK —Hounslow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee discount
Quick apply
9d
Duty Manager
Good Time Golfin —Hounslow Heath
- £31,000 a year
- Weekend availability
- Supervising experience
- Recruiting
- In-person
- Free parking
- Employee discount
Quick apply
Customer Experience Administrator
London Square —Uxbridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
8d
Sports Centre Duty Manager – Part Time
St Margaret's School —Bushey
- £20,000 - £21,000 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Gym membership
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Staines-upon-Thames
- £11.30 - £12.86 an hour
- Temporary
- Merchandising
Quick apply
14d
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Box Office Assistant
Legends Global (Europe) —Wembley
- Computer literacy
- Computer skills
- Communication skills
9d
Hotel - Duty Manager
Premier Inn —London
- Up to £14.36 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Duty Supervisor
The Hurlingham Club —Fulham
- From £38,500 a year
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
14h
Customer Service Manager (CSM)
Gold Bank —Southall
- £42,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Employee discount
Quick apply
7d
General Manager - Mon to Fri
Lexington Catering —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
10d
Guest Services Assistant
Holiday Inn and Staybridge Suites London Heathrow —West Drayton
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
Business Support Officer
Connected Stars Ltd —Staines-upon-Thames
- £28,000 - £33,000 a year
- Overtime
- Microsoft Word
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
6d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

duty manager jobs in harmondsworth, gtl

Customer Service Host - T3

Charter Manager (Private Jet and Helicopter Charter)

People Operations Manager (Part-Time / Fully Remote)

Customer Service Host - T2

Customer Service Host

Duty Manager

Duty Manager

Duty Manager

Customer Experience Administrator

Sports Centre Duty Manager – Part Time

Sales Assistant at Tesco

Trainee Property Manager

Box Office Assistant

Hotel - Duty Manager

Duty Supervisor

Operations Coordinator Monday to Friday

Customer Service Manager (CSM)

General Manager - Mon to Fri

Guest Services Assistant

Business Support Officer

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