We are not just hiring - we are looking for personalities that light up a room!
- How big is your smile?
- Do your eyes light up a room?
- Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leav
JOB SUMMARY
We are looking for a genuine passion for delivering outstanding treatments and be responsible for motivating and supervising the standards and treatment quality of the therapy team. Assisting with training new and existing members of the spa team and daily coaching at all times to maintain high standards. To ensure a safe and relaxing environment for all guests and staff by acting as shift leader, ensuring procedures are communicated and completed effectively. To support the Treatments Manager to implement new ideas, drive retail sales, maintain therapy standards, and ensure the smooth running of the therapy rooms on a daily basis. To deliver additional services such as all VIP, press and high profile guest treatments, Aufguss and Meditation sessions and participate in our Look Good Feel Better and group skincare workshops.
What we are looking for:
- Possess a warm and positive attitude, with a caring and dedicated approach
- Elemis or other brand training desirable.
- Recognised beauty therapy qualification (e.g. NVQ Level 3 / BTEC in Beauty Therapy, CIDESCO etc.)
Key Responsibilities
Working Relationships/Communication:
- To liaise with the Senior Therapy and wider spa team to communicate the implementation of new procedures.
- Induct new members of the team introducing the spa standards and protocols.
- To ensure the Spa therapy team are motivated, engaged and productive.
- To lead by example, ensuring guest satisfaction, delivering an outstanding service to all guests.
- To act as therapy shift leader, taking responsibility for the therapy team where necessary.
- To provide support to the management team and provide a positive, pro-active approach to coaching the spa therapists to embrace new procedures.
- To deliver treatments to VIP guests.
- To act as a mentor for the spa therapy team, leading by example and providing positive coaching.
- Document all training attendance accordingly and submit progress to the Treatments Manager.
- Continually assess individual training needs and action remedies where needed to ensure guest satisfaction.
- Induct new members of the team introducing practical and theoretical training as per brand standards.
- To ensure the Spa therapy team are motivated and interested in continual learning.
- To support motivation levels to engage the therapy team to achieve daily targets and suggest incentives and rewards to the Treatments Manager.
- To support team-building exercises and facilitate feedback avenues to promote team well-being and aid staff retention.
- To be brand ambassador for Elemis, maintaining the relationships with key links and promote knowledge of the offering.
Productivity:
- To ensure that sales tools (consultation forms, prescriptions, brochures, samples etc.) are effectively utilised at all times to facilitate the sales process.
- To be completely knowledgeable about all retail products and Spa services.
- To liaise effectively with product house representatives.
- To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services.
- To actively up-sell spa services.
- To put together a homecare/lifestyle recommendation for each guest, up selling the spa retail products and improving the guest experience.
- Work within set times for your treatments, monitor your timekeeping and ensure you are working to the best of your ability at all times.
- To perform reception duties where necessary.
Standards:
- To establish a strong guest service ethos, objectively evaluated through client feedback.
- To ensure all guests are greeted on arrival to the Spa with a warm, welcoming and friendly manner, ensuring you introduce yourself to the guest.
- To ensure all guest consultation forms are completed prior to giving the requested treatment.
- To notify the Treatments Manager immediately of any guest complaints whilst trying to resolve the issue to the guest's complete satisfaction.
- To ensure that the treatment and care protocols as established in the Standard Operational Procedures Manuals are maintained at all times.
- To ensure the guests comfort and well-being is priority at all times.
- To maintain a standard of excellence in terms of the visual presentation of the spa.
- To report all maintenance faults to your Manager, Duty Manager or Maintenance Manager.
- To ensure the highest standards of cleanliness and hygiene at all times throughout the spa areas.
- To adhere to The Spa dress code and be professionally presented at all times.
- Ensure that all safety precautions and spa rules are observed by team members, members and spa clients to ensure yours and their safety at all times whilst using the spa. To liaise with the senior therapy and wider spa team to implement practical training plans for spa therapists.
- Document all training attendance accordingly and submit progress to the Treatments Manager.
- To carry out Trade Tests to support continual improvement of standards of treatment delivery.
- Continually assess individual training needs and action remedies and guidance where needed to ensure guest satisfaction.
- To provide outstanding guest experiences throughout delivery of the full treatment menu.
- To provide support to the management team and provide a positive, pro-active approach to coaching the spa therapists to embrace new procedures.
In return for your hard work and commitment we offer:
- Enhanced pay
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, and award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Dedicated Learning and Development Manager
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- AND MUCH MORE...........
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
