Claims assessor Work, Jobs in Harrow, Gtl (with Salaries)

Claims Escalations Team Leader
AutoProtect Group —Harlow
- £37,000 - £40,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
- Free parking
- Store discount
Quick apply
Trainee Claims Assessor
Unum Group —Dorking
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Work from home
Claims Assessor
Vetsure Pet Insurance —Hatfield
- Full-time
- Microsoft Powerpoint
- CRM software
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
Benefits Assessment Officer
Civic Recruitment Limited —London
- £28.07 an hour
- Full-time
- Communication skills
Quick apply
7d
Deputy Property Manager
Pinnacle Group —Woolwich
- £35,000 a year
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Scientific Officer in the Biologicals Team
Veterinary Medicines Directorate —New Haw
- £46,060 a year
- Part-time
- Presentation skills
- Travel
- Free parking
- Annual leave
10d
Product Training Consultant
Evac+Chair —Croydon
- £36,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
Disrepair Surveyor
Civic Recruitment Limited —Hackney
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
Quick apply
13d
Quantity Surveyor
Rimkus Consulting UK Limited - UK —London
- Hybrid work
- Contracts
Quick apply
Manufacturing Engineer
MBDA —Stevenage
- £43,500 a year
- Overtime
- Hybrid work
- Manufacturing
- Free parking

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Trainee Claims Assessor
Unum Group —Basingstoke
Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process. You will be provided with full training and ongoing…

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Claims Escalations Team Leader

AutoProtect Group -
Harlow

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
On-site parking

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Insurance claims handling experience
Analysis skills
Team management
B2B
Customer support
Customer interaction
Communication skills
Negotiation

Full job description

Claims Escalations Team Leader

Department: Claims

About the role

We’re looking for an experienced Claims Escalations Team Leader to lead a specialist team handling high-value, complex and sensitive automotive Value-Added Product (VAP) claims.

This is a hands-on technical leadership role where you’ll oversee complex claim decisions, support escalated cases and use your technical and commercial judgement to deliver fair customer outcomes while effectively managing claims costs.

You’ll also coach and develop a team of specialist case handlers, ensuring consistently high standards of decision-making, quality and performance.

What you’ll be doing

Lead, coach and develop a team of specialist case handlers.
Oversee high-value, escalated and sensitive VAP claims.
Act as a specialist assessor for complex cases requiring senior review or escalation.
Provide technical guidance on complex and high-risk claims.
Ensure decisions are accurate, consistent and in line with policy terms and regulatory requirements.
Apply commercial judgement to balance fair customer outcomes with effective claims cost control.
Identify opportunities to reduce claims leakage and optimise claims spend.
Monitor claims trends, risks, cost drivers and operational performance.
Handle sensitive customer interactions and escalations professionally and empathetically.
Work closely with insurers, repairers, suppliers and senior internal stakeholders.
Manage team performance, quality assurance and development.
Support improvements to claims processes, controls and operational efficiency.

What we’re looking for

You’ll have:

Experience handling high-value or sensitive insurance claims.
Strong experience assessing complex claims and interpreting policy terms.
Strong analytical and problem-solving skills with sound commercial judgement.
Excellent stakeholder management skills, including experience working with senior stakeholders.
Strong B2B and B2C customer service experience.
Excellent communication and negotiation skills.
Strong attention to detail and risk awareness.
The ability to confidently manage sensitive and escalated situations.
Extensive knowledge of the automotive Value-Added Products (VAP) industry.
A strong understanding of claims governance and claims cost drivers.

Previous experience leading or managing a small team and knowledge of claims cost-containment strategies would be advantageous.

Our values

Stronger Together – One family
Bold – The courage to do what’s right
Respectful – Every interaction matters
Agile – Embrace change and use initiative
Make it happen – Own it with pride

If you’re an experienced automotive claims professional with the technical expertise and commercial judgement to handle complex cases and support a specialist team, we’d love to hear from you.

Apply today to join our Claims team.

Pay: £37,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Store discount

Experience:

vehicle technician: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

claims assessor jobs in harrow, gtl

Claims Escalations Team Leader

Trainee Claims Assessor

Claims Assessor

Benefits Assessment Officer

Deputy Property Manager

Senior Scientific Officer in the Biologicals Team

Product Training Consultant

Disrepair Surveyor

Quantity Surveyor

Manufacturing Engineer

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