Customer care specialist Work, Jobs in Hartford, Chs (with Salaries)

Helpdesk Coordinator
Equans —Winsford
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
9d
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
10d
Agency Services Coordinator
Your Housing Group —Warrington
- £33,900 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
10d
Experienced Gardener & Landscape Operative
Acorn Landscape Services —Knutsford
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Construction experience
Quick apply
12d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Rehabilitation Specialist
Nuffield Health —Newcastle-under-Lyme
- Up to £28,000 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Free parking
- Employee discount
Veterinary Receptionist
Movement Referrals: Independent Veterinary Specialists —Preston Brook
- From £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
3d
Night Office & Facilities Cleaner
Pinnacle Group —Deeside
- £19,908 a year
- Night shift
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
12d
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
12d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Senior Medical Secretary & Admin Lead
Betsi Cadwaladr University Health Board —Wrexham
- £28,819 - £31,626 a year
- Full-time
- English
- Organisational skills
- Typing
13d
Retail Assistant
St Paul's Centre —Crewe
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Age Well Practitioner
HALTON BOROUGH COUNCIL —Halton
- £28,598 - £31,022 a year
- Travel
- Free parking
- Employee assistance programme
6d
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Accounts Payable Specialist
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
12d

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Helpdesk Coordinator

Equans -
Winsford

Apply Now

Job details

Permanent | Full-time
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Customer service
IT
Help desk

Full job description

Helpdesk Coordinator

Offer ID:

88457

Job:

Support Functions / Other

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

EQUANS are recruiting for a Helpdesk Coordinator to be based in Winsford. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package. General Overview To coordinate, schedule, and manage the full life cycle of all facilities management tasks through to completion. This includes delivering a consistently high standard of service by interpreting and processing work orders within the CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary. Key Accountabilities The role will focus on the following requirements: <ul> <li>Act as the first point of contact for incoming calls, emails and requests.</li> <li>Log, allocate and manage maintenance jobs accurately through the CAFM system.</li> <li>Coordinate with engineers, subcontractors and suppliers to ensure works are completed within agreed timescales.</li> <li>Obtain, issue and monitor quotations, ensuring timely follow-up where required.</li> <li>Provide regular updates to clients and stakeholders on job progress. </li> <li>Monitor key performance indicators and service level agreements for each service request, proactively escalating issues where deadlines are at risk.</li> <li>Prioritise and triage incoming requests to ensure appropriate allocation and response times.</li> <li>Raise purchase orders and receipt in a timely manner to ensure accurate records in accordance with company procedures. </li> <li>Ensure client portals and internal systems are updated accurately and in line with contractual requirements.</li> <li>Identify and escalate urgent or overdue tasks to support service delivery.</li> <li>Ad hoc administration duties.</li> </ul> The successful candidate will need: <ul> <li>The ability to work under pressure and to handle potentially difficult customers in a positive and confident manner</li> <li>The ability to work generically, with minimum support, and to use own initiative</li> <li>The ability to demonstrate a team approach</li> <li>The ability to work to tight deadlines and deliver quality outputs</li> </ul> What can we offer you? On offer is a competitive salary and benefits package, which includes; <ul> <li>Pension Scheme</li> <li>24 days annual leave (+ public holidays)</li> <li>Life Cover equivalent to 1.5 times annual salary</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts </li> <li>Cycle to work scheme </li> <li>Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes</li> </ul> Who are we looking for? Essential <ul> <li>Previous experience working in a facilities or helpdesk environment</li> <li>A good working knowledge of office IT systems and CAFM systems</li> <li>To be familiar with the principles of customer care and Service Level Agreements</li> <li>Experience dealing with customers with the ability to build and maintain effective relationships</li> <li>Ability to plan, prioritise and organise work to meet deadlines</li> </ul> Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Place:

Workplace : Winsford United Kingdom

Apply Now

Refine Your Search

customer care specialist jobs in hartford, chs

Helpdesk Coordinator

Pre-Litigation paralegal

Specialist Customer Care

VodafoneThree - Customer Improvement Specialist

Agency Services Coordinator

Customer Service Specialist

Experienced Gardener & Landscape Operative

Customer Service Advisor

Customer Service Advisor

Rehabilitation Specialist

Veterinary Receptionist

Night Office & Facilities Cleaner

Customer Service Advisor

Debt Collection

Customer Support Advisor

Senior Medical Secretary & Admin Lead

Retail Assistant

Age Well Practitioner

IT Support Analyst

Accounts Payable Specialist

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