Technical support occupations Work, Jobs in Hartlepool, Dur (with Salaries)

Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
1st Line Support Engineer
razorblue Careers —Stockton-On-Tees
- £25,775.00 - £25,775.88 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
1st/2nd Line IT Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Support Engineer - Night Shift
razorblue Careers —Stockton-On-Tees
- £31,500 - £38,500 a year
- 12 hour shift
- Hybrid work
- Mentoring
- Communication skills
- Life insurance
- Referral programme
Quick apply
2nd Line Support Engineer
razorblue Careers —Stockton-On-Tees
- £30,500 a year
- Hybrid work
- Customer service
- Mentoring
- Training & development
- Life insurance
- Referral programme
Quick apply
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
13d
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
5d
IT Services Assistant
EMG Solicitors —Durham
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
11d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Level 2 EUC Engineer - 6 month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Level 3 EUC Engineer - 6 Month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Apprenticeship - Information Technology Support Associate level 3
Cummins Inc. —Darlington
- Monday to Friday
- Computer literacy
- Continuous improvement
- Computer skills
1d
IT Support Associate
Cummins Inc. —Darlington
- Computer Science
- Analysis skills
- Bachelor's degree
12d
Client Support Engineer - JML
razorblue Careers —Stockton-On-Tees
- £25,000 - £25,500 a year
- Hybrid work
- Mentoring
- Training & development
- Business
- Life insurance
- Referral programme
Quick apply
10d
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
1d
ICT Technician
Outwood Grange Academies Trust —Cleveland
- £27,254 - £28,142 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
4d
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Communication skills

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technical support occupations jobs near hartlepool, dur

Service Desk Analyst

NECSWS -
Hartlepool

Quick apply

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
IT service management
Incident documentation
Microsoft Office Suite
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Data collection
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The NEC Software Solutions Central Service Desk Team are seeking the services of a Service Desk Analysts to provide direct first-line level 1 service desk support to numerous internal and external accounts.

The Service Desk Analyst will work with a team of other Service Desk Analysts, under the general supervision of a Service Desk Team Lead. The service desk provides a single point of contact for IT related issues to customers, internal & external IT support groups and provides first time resolutions where available. The main responsibilities of a Service Desk Analysts are:

To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.
To accurately log all relevant incident/service requests and request for change details in accordance with service specific documented procedures.
To allocate categorisation and prioritisation levels in accordance with customer contractual requirements
To provide first line investigation and diagnosis where applicable ensuring that IT issues & faults are reported to the appropriate teams and are resolved in the shortest possible time, meeting the organisations service level targets, and minimising the disruption to critical systems.
Resolve basic hardware / software problems.
To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group
To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc
To keep users informed of progress (especially post SLA breach)
To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
To reflect on customer feedback through customer call closure surveys
To contribute to team meetings
To undertake all required training for the role
To provide IT support & preventative maintenance for all contracts.
To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed.

Qualifications

You must have

1st line experience in proving IT service for users in the following:
Demonstrate excellent customer service and influencing skills across various mediums.
Knowledge of using microsoft office suite (i.e. Outlook / Excel )
Flexibility in approach
Self Motivated
Ability to make decisions and take ownership
Strong communication skills
Excellent attention to detail
Ability to follow instructions
Experience of working in a first line role and an understanding of ITIL is desirable but not required.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

technical support occupations jobs in hartlepool, dur

Service Desk Analyst

1st Line Support Engineer

1st/2nd Line IT Support Analyst

2nd Line Support Engineer - Night Shift

2nd Line Support Engineer

Technical Support Specialist (Hybrid)

IT Support Technician (6 month FTC)

IT Support Technician

1st Line Desktop Support Technician

IT Services Assistant

Service Desk Engineer

IT Apprentice

Level 2 EUC Engineer - 6 month Contract

Level 3 EUC Engineer - 6 Month Contract

Apprenticeship - Information Technology Support Associate level 3

IT Support Associate

Client Support Engineer - JML

IT Support Technician (6 month FTC)

ICT Technician

Service Desk Apprenticeship (September 2026)

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