Distribution operations occupations Work, Jobs in Hartpury, Gls (with Salaries)

Operations and Customer Service Lead
Field Doctor —Tewkesbury
- Up to £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- In-person
- Annual leave
- Work from home
Quick apply
14d
European Operator
Simarco —Shurdington
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
Quick apply
Junior Account Executive (HF1353750)
Flourish —Hereford
- £30,000 - £35,000 a year
- Full-time
- No experience needed
- Communication skills
Quick apply
Early Morning Logistics Planner
Hicks Transport —Hereford
- £32,000 - £35,000 a year
- Overtime
- Management
- Microsoft Office
- Driving
Quick apply
Customer Service Advisor
Speedy Freight —Hereford
- £26,500 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
6d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Berry Hill
- Full-time
- English
- Analysis skills
- Business
14d
Logistics Apprentice
Simarco —Shurdington
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
8d
Customer Service – Commercial and Export Co-Ordinator
Spirax Sarco —Cheltenham
- Communication skills
- Free parking
- Annual leave
1d
Area Manager, AMZL-Delivery Station
Amazon UK Services Ltd. —Cheltenham
- Full-time
- English
- Continuous improvement
- Team management
Shift Manager
Evri —Gloucester
- From £34,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
14d
Transport Supervisor
Lowe Rental Corporation —Cheltenham
- Analysis skills
- Communication skills
- Analytics
Quick apply
Depot Manager (Tewkesbury)
William Jackson Food Group —Tewkesbury
- Full-time
- Customer service
- Bakery
- Continuous improvement
- Employee discount
Quick apply
6d
Import & Export Logistics Specialist
GE Aerospace —Cheltenham
- Full-time
- Analysis skills
- Bachelor's degree
13h
Depot Operations Manager
Grundon —Bishops Cleeve
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £56,000 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Night Transport First Line Manager
DHL Supply Chain —Coleford
- £34,000 a year
- Night shift
- Conflict management
1d
Transport Manager
Grundon —Cheltenham
- Full-time
- Analysis skills
- Training & development
Quick apply
Planning Manager - Warehouse
DHL Supply Chain —Eastington
- £34,000 - £38,000 a year
- Rotating shift
- Free parking

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European Operator
Simarco —Shurdington
Develop strong service relationships with customers and overseas agents to deliver efficient and effective service, including regular updates and ETAs.
Quick apply
Commercial Executive (Graduate / Trainee)
Just Go Holidays —Cheltenham
You will receive support and training to develop your understanding of pricing, sales performance, forecasting, margins and the commercial operation of a…
From £26,227.50 a year
Quick apply

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Operations and Customer Service Lead

Field Doctor
Tewkesbury

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
14 days ago

Benefits

Casual dress
Annual leave
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Warehouse management
Analysis skills
Supply chain and logistics experience
Management reporting
Supply chain warehousing
Customer interaction
Root cause analysis
Supply chain customer service
Analytics

Full job description

Operations & Customer Service Lead

£32,000 DOE

Location: Hybrid - Must live within 1 hour of Redditch, and ideally 1-1.5 hours of Weston-Super-Mare

Travel: 1 day per week in Redditch, 1–2 visits per month to South West base (Weston-super-Mare/Bath)

At Field Doctor, we create chef-made, dietitian-designed, supercharged frozen meals that support better health. Delivered straight to our customers' doors nationwide, our award-winning meals help people meet their dietary needs without sacrificing flavour. We are a fast-growing, entrepreneurial team looking for a proactive leader to take ownership of our day-to-day operations and liaison with our fulfilment partner and be part of the customer service team.

As our Operations & Customer Service Lead, the role is two-part and very much 50/50 between Ops and Customer Service:

1. You will be the driving force behind our on-time, in-full delivery network. You will own the operational performance of our fulfilment partner (Oakland International), manage stock and courier relationships (DPD & HIVED), and

2. You’ll be part of the Customer Service team, working very closely with our Customer Service Advisor, responding to customer tickets and calls, and then turning that customer feedback into operational improvements.

Key responsibilities:

Operations, Fulfilment & Warehouse Management: Act as the main link between internal teams and Oakland's warehouse, spending at least 1 day/week on-site to investigate picking, packing, and customer order discrepancies.
Stock & Inventory Management: Monitor stock levels, Best Before report and dry ice requirements in order to identify discrepancies, operational concerns and reduce stock loss
Logistics & Courier Performance: Manage courier partners (DPD & HIVED), monitor delivery performance (OTIF/NI metrics), and resolve logistics issues or adverse weather challenges.
Temperature Control & Seasonal Planning: Monitor weather conditions, best-before dates, and dry ice requirements to ensure frozen meals arrive in perfect condition.
Product & Meal Set-up: Coordinate the operational set-up and flow-store integration for new meals and product launches.
Operational Reporting, KPIs & Performance: Review daily reports, identify trends and operational/customer service issues and follow up with relevant teams in order to resolve problems and identify and implement service and process improvements.
Customer Support: As part of our Customer Service team responding to customers on Gorgias (software) and telephone to deal with day to day customer issues, as well as helping to resolve complex complaints, process goodwill gestures, and feed customer insights back into operations.

What We Offer

£32,000 salary (DOE)
25 days annual leave + bank holidays
Generous employee discount on our products
Company pension scheme

Who we are looking for:

To be successful in this role we need someone with the following skills and experience:

Operational & Logistics Experience: Proven track record in operations, supply chain, or third-party logistics (3PL) management, ideally within the food, cold-chain, or e-commerce sector.
Courier & Performance Management: Experience managing delivery partners (such as DPD), tracking service level agreements (SLAs), and monitoring key performance metrics like OTIF (On-Time In-Full).
Inventory & Quality Control: Strong stock management skills with experience handling reporting, waste reduction, and maintaining strict product quality control standards.
Customer-Centric Problem Solver: Ability to handle complex customer service enquiries and complaints (preferably via tools like Gorgias), using direct feedback to root-cause and fix operational failures.
Self-Motivated & Adaptable: Comfortable working independently across a field-based/hybrid model, managing multiple priorities, and traveling regularly between key sites.
Data & Process-Driven: Strong analytical mindset with proficiency in reading operational reports, maintaining spreadsheets, and systematically onboarding new products into systems.

Pay: Up to £32,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking
Work from home

Application question(s):

Are you located within an hour of Redditch and willing/able to travel to both there and Weston Super Mare when required?
Do you have your own car/transport?
What is your current salary?
What is your notice period?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Tewkesbury GL20 8SL

Quick apply

Refine Your Search

distribution operations occupations jobs in hartpury, gls

Operations and Customer Service Lead

European Operator

Junior Account Executive (HF1353750)

Early Morning Logistics Planner

Customer Service Advisor

Operations & Logistics Internship, Amazon Logistics

Logistics Apprentice

Customer Service – Commercial and Export Co-Ordinator

Area Manager, AMZL-Delivery Station

Shift Manager

Transport Supervisor

Depot Manager (Tewkesbury)

Import & Export Logistics Specialist

Depot Operations Manager

Transport Operations Manager

Night Transport First Line Manager

Transport Manager

Planning Manager - Warehouse

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