Customer support & client services managers Work, Jobs in Hartwell, Nth (with Salaries)

Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
9d
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Sales & Service Manager
Blue Cube (Europe) Ltd —Bedford
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
3d
Head Of Customer Experience
Lookers —Bedford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Customer Relationship Manager (TURKISH SPEAKING)
BKM TRANSPORT UK LTD —Corby
- £25,420.00 - £49,092.80 a year
- Full-time
- Spanish
- Data analysis skills
- English
Quick apply
9d
Service Manager, UK, IE
Kempower —Bedford
- Hybrid work
- English
- Team management
- Communication skills
Quick apply
8d
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Commercial Services Manager
The Peninsular and Oriental Steam Navigation Company —Bicester
- Organisational skills
- Training & development
Quick apply
7d
Lead Marine Service Delivery Manager
GE Vernova —Rugby
- Full-time
- Hybrid work
- Time management
1d

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customer support & client services managers jobs near hartwell, nth

Member Experience Manager

Fitness First -
Bedford

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Job details

Permanent
£28,685 a year
9 days ago

Benefits

Discounted gym membership
Employee discount
Gym membership

Qualifications

Closing procedures
Planograms
Team management
Opening procedures
Churn prevention
Customer interaction
Training & development

Full job description

About The Role

If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dedicated and dynamic Member Experience Manager to join our team and ensure every member has a 5- star experience.

Job Purpose: As the Member Experience Manager, your role is to deliver a consistent 5-star member experience by utilising and optimising company tools to support members in achieving their goals. You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.

Key Responsibilities:

Member Experience:

Lead the team to create a consistent 5-star member experience throughout the club.
Utilise key data to personalise the member experience.
Interact with every member at every touch point with purpose and care.
Provide instant feedback to team members who do not offer exceptional service.
Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards.
Plan and action ‘call drives’ to reach out to priority member groups.
Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions.

Member Retention:

Manage and optimise all attrition tools, coaching, and delivering throughout the wider team.
Ensure professional management of member feedback.

Team Training and Development:

Provide comprehensive training to the team to deliver exceptional service.
Ensure team adherence to company policies and procedures.

Retail Management:

Manage and position retail and stock in line with the business ‘Stock Planogram’ sheet.

Duty Management:

Ensure a great welcome to every member at every opportunity.
Provide an excellent joiner experience and tour for every guest.
Steer members to group exercise (GX) classes and book 1-1 sessions.
Maintain high standards of cleanliness and hygiene in the club.
Lead on the safety of the club, ensuring compliance with all regulations.
Ensure all staff are clear on their responsibilities and tasks per shift.
Deliver duty management with 100% consistency, including opening/closing duties and compliance.

What’s in it for you:

Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
Health and Wellness: Complimentary gym membership for you and discount for family member.
Professional Development: Opportunities for ongoing professional development and career advancement.

IND1

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Refine Your Search

customer support & client services managers jobs in hartwell, nth

Member Experience Manager

Customer Success People Lead

Head of Client Experience

Sales & Service Manager

Head Of Customer Experience

Customer Relationship Manager (TURKISH SPEAKING)

Service Manager, UK, IE

Customer Service & Showroom Manager

Commercial Services Manager

Lead Marine Service Delivery Manager

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