Customer service advisor part time, fixed term contract Work, Jobs in Harwich, Ess (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Light Dues Administrator
Trinity House —Harwich
- £25,179 - £27,696 a year
- Writing skills
- Research
- Administrative experience
3d
Customer Assistant
Lidl —Ipswich
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
7d
Rental Customer Service Assistant
John Grose —Ipswich
- From £17,326.89 a year
- Part-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Marketing Administrator – Sales & Operations
Cargo Secure —Felixstowe
- £2,300 - £2,650 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Sick pay
Quick apply
GP Assistant
PrimaryCareCareers —Harwich
- Cleaning
- IT
- Medical terminology
7d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Data and Customer Insight Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
10d
Sales Assistant
Flying Tiger Copenhagen —Ipswich
- Weekend availability
- Customer service
2d
Customer Support Assistant
Civic Recruitment Limited —Clacton-on-Sea
- Full-time
- Microsoft Word
- CRM software
- Computer literacy
Quick apply
Female Support Worker
Thera Trust —Harwich
- £13.30 an hour
- Overtime
- No experience needed
- Communication skills
- Annual leave
- Employee discount
8d
Housing Advice and Prevention Officer
East Suffolk Council —Woodbridge
- £31,537 - £38,220 a year
- Full-time
- Free parking
- Employee discount
13d
Hotel Kitchen - Team Member
Premier Inn —Felixstowe
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Employee discount
Quick apply
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
6d
Apprentice - Supplies Officer
Trinity House —Harwich
- £20,933 - £24,522 a year
- Computer skills
- Communication skills
10d
Social Prescriber
PrimaryCareCareers —Harwich
- Communication skills
7d
Security Systems Administrator
Mitie —Felixstowe
- £15.84 an hour
- Microsoft Word
- Data entry
- Organisational skills
1d
Apprentice Administrator
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
7d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Administration Officer
East Suffolk Council —Woodbridge
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Research
- Administrative experience
- Communication skills
- Employee discount

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customer service advisor part time, fixed term contract jobs near harwich, ess

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer service advisor part time, fixed term contract jobs in harwich, ess

Customer Service Advisor - Remote

Light Dues Administrator

Customer Assistant

Rental Customer Service Assistant

Marketing Administrator – Sales & Operations

GP Assistant

Customer Service Advisor

Data and Customer Insight Officer

Sales Assistant

Customer Support Assistant

Female Support Worker

Housing Advice and Prevention Officer

Hotel Kitchen - Team Member

Customer Service Advisor - Part Time, Fixed Term Contract

Apprentice - Supplies Officer

Social Prescriber

Security Systems Administrator

Apprentice Administrator

Customer Service & Acquisitions Lead

Administration Officer

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