Client advisor Work, Jobs in Hatfield Heath, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
People Advisor
Pinnacle Group —Chelmsford
- £35,000 - £40,000 a year
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Compliance Support Administrator
Price Bailey —Bishop's Stortford
- Research
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Learning and Development Advisor
Nockolds Solicitors —Bishop's Stortford
- Part-time
- Hybrid work
- Research
- Microsoft Office
- Human resources
14d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Business Support Administrator - Coggeshall
Holmes and Hills LLP —Coggeshall
- Part-time
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
13d
Associate, Digital Banking - Small Business
Curinos Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
7d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Key Account Manager
CARMELCREST LTD —Bishop's Stortford
- From £40,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
6h
Public Law Paralegals – City of London
Duncan Lewis —London
- £23,150 a year
- Analysis skills
- Organisational skills
- Communication skills
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
4d
Learning & Development Advisor
nockolds_solicitors —Bishop's Stortford
- Part-time
- Hybrid work
- Research
- Microsoft Office
- Human resources
Quick apply
Personal Assistant to an Ultra-High-Net-Worth Individual (UHNWI)
Insignia Group —London
- Weekend availability
- Hybrid work
- English
- Research
- Master's degree
Quick apply
International Sales Representative
Newsweek —London
- Full-time
- Remote
- Research
- Business development
- Presentation skills
- Work from home
Quick apply
HR & Recruitment Administrator
Four Marketing Limited —London
- Full-time
- Research
- Recruiting
- Contracts
- Annual leave
- Employee discount
Quick apply
Corporate Services Administrator
Columbia Threadneedle Investments —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
8d
Talent Acquisition Manager
Pinnacle Group —London
- £50,000 a year
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
HR Consultant / Advisor
arlo consultancy services ltd —Witham
- £30,000 - £40,000 a year
- Part-time
- Hybrid work
- Human resources
- Recruiting
- In-person
- Free parking
- Profit sharing
Quick apply
18h

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

client advisor jobs in hatfield heath, ess

Contact Centre Shift Manager (Part time)

JUNIOR SALES ADVISOR

People Advisor

Compliance Support Administrator

Learning and Development Advisor

Senior Customer Service Advisor (Nights)

Business Support Administrator - Coggeshall

Associate, Digital Banking - Small Business

Customer Support Associate (hybrid)

Contact Centre Shift Manager (Full time)

Key Account Manager

Public Law Paralegals – City of London

Account Manager

Learning & Development Advisor

Personal Assistant to an Ultra-High-Net-Worth Individual (UHNWI)

International Sales Representative

HR & Recruitment Administrator

Corporate Services Administrator

Talent Acquisition Manager

HR Consultant / Advisor

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