Operational support grade Work, Jobs in Hatfield Heath, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Research
- Analysis skills
Quick apply
Project Support Officer
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Human resources
- Recruiting
- Employee discount
7d
Departmental Administration Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
Senior Administrative Officer - Part Time - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
4h
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
7d
Part-Time Finance & Operations Assistant
Optosoft Ltd —Braintree
- £28,000 a year
- Part-time
- Data entry
- In-person
- Free parking
- Annual leave
Quick apply
14d
Senior Administration Officer - Harlow - North Essex - East of England
HM Prison & Probation Service —Harlow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
4h
Campus Operations Administrator - HACKNEY, LONDON
Bath Spa University —London
- £29,588 - £33,002 a year
- Weekend availability
- Hybrid work
- University
- Front desk
- Annual leave
- Employee assistance programme
2d
Environmental Crime Officer - 33875
Environment Agency —Welwyn Garden City
- £34,320 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
- Flexible schedule
9d
Receptionist: London Probation Service
HM Prison & Probation Service —London
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
6d
202608: Prison Officer - HMP Chelmsford
Ministry of Justice —Chelmsford
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
1d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
International Examinations Officer – Spanish-speaking (Permanent)
ISTD —London
- £27,638 - £30,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Registry & Operations Officer
Study Group —Stratford
- £32,000 a year
- Full-time
- Salesforce
- Administrative experience
- University
Operations Specialist (Financial Advice) (Data Gathering)
Nova Wealth —London
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Financial services
- Time management
Quick apply
Operations Coordinator
St Bride Foundation —London
- £26,936 - £30,900 a year
- 8 hour shift
- Databases
- Organisational skills
- Front desk
- Employee discount
Quick apply
HR Support Apprentice
Sureserve —London
- £18,700 - £18,720 a year
- Monday to Friday
- Travel
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply

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operational support grade jobs near hatfield heath, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

operational support grade jobs in hatfield heath, ess

Contact Centre Officer (Headquarters, Chelmsford)

Operational Support Officer

Quality Assurance Rater - English (United Kingdom)

Project Support Officer

Departmental Administration Officer

Casework Admin Manager

Senior Administrative Officer - Part Time - North Essex

Receptionist - South Essex - East of England

Part-Time Finance & Operations Assistant

Senior Administration Officer - Harlow - North Essex - East of England

Campus Operations Administrator - HACKNEY, LONDON

Environmental Crime Officer - 33875

Receptionist: London Probation Service

202608: Prison Officer - HMP Chelmsford

Centre Coordinator

International Examinations Officer – Spanish-speaking (Permanent)

Registry & Operations Officer

Operations Specialist (Financial Advice) (Data Gathering)

Operations Coordinator

HR Support Apprentice

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