Retail customer service representative Work, Jobs in Haverhill, Sfk (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Retail Customer Service Assistant - Nights
bp Retail —Pampisford
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Receptionist and Customer Service Assistant (part time)
Cambridge Regional College —Cambridge
- £22,916 - £23,489 a year
- Part-time
- Customer service
- Front desk
- Free parking
- Employee discount
1d
Customer Services Assistant
OurCoop —Rayne
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
2d
Customer Service Assistant Over 18
Tenpin —Cambridge
- £12.75 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Retail Customer Service Assistant - Temporary
bp Retail —Soham
- £13.45 an hour
- Part-time
- Café
12d
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Sales
- Communication skills
Quick apply
One Stop - Customer Service Assistant
One Stop —Cottenham
- £12.81 an hour
- Full-time
11d
Customer Service Assistant
Compass Group —Cambridge
- £13.45 an hour
- Part-time
Customer Service Assistant / Pin Technician
Tenpin —Cambridge
- Up to £13.28 an hour
- Part-time
- Customer service
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Assistant - Retail
ESS Compass —Wattisham
- £12.76 an hour
- Communication skills
11d
Customer Service Assistant
Shell Barton Mills —Bury St. Edmunds
- From £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
5d
Customer Service Assistant - Costa
Compass Group —Cambridge
- £13.45 an hour
- Part-time
1d
Customer Service Assistant - Yard
Huws Gray Group —Bury St. Edmunds
- Annual leave
- Employee discount
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Service Assistant
Wickes —Stowmarket
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
3d
Customer Service Assistant
MSP Noble Limited —Cottenham
- £12.71 an hour
- Part-time
- Driving
- In-person
- Retail sales
Quick apply
5d
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
10d
Customer Service Assistant
Huws Gray Group —Colchester
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
4d

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

retail customer service representative jobs in haverhill, sfk

Customer Care Associate

Retail Customer Service Assistant - Nights

Receptionist and Customer Service Assistant (part time)

Customer Services Assistant

Customer Service Assistant Over 18

Retail Customer Service Assistant - Temporary

Senior Customer Service Advisor

Customer Service Assistant

One Stop - Customer Service Assistant

Customer Service Assistant

Customer Service Assistant / Pin Technician

Customer Service Assistant - Retail

Customer Service Assistant

Customer Service Assistant - Costa

Customer Service Assistant - Yard

Customer Service Team Leader

Customer Service Assistant

Customer Service Assistant

Customer Support Specialist (Apprenticeship)

Customer Service Assistant

I want to receive the latest job alerts for retail customer service representative in haverhill, sfk

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