Configuration manager Work, Jobs in Headingley, Wyk (with Salaries)

IT Service Manager- Leeds
FDM Group —Leeds
- Hybrid work
- Analysis skills
- IT
- Leadership
- Annual leave
7d
Data Manager
JMG Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Management
- Free parking
Quick apply
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
Senior Information Manager
AECOM —Leeds
- Hybrid work
- Azure
- Management
- Engineering
Senior Technical Administrator (Specialist) - Projects
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Teaching
3d
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco UK —Leeds
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
Cloud Engineering Manager
Flutter Entertainment —Leeds
- Full-time
- Management
- AWS
- Mentoring
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Leeds
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
11d
Lead Engineer (Specialist) in DIGITAL ENTERPRISE SERVICES
Bank of England —Leeds
- £72,320 - £81,360 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- SQL
- Annual leave
- Flexible schedule
Solutions Analyst
TransUnion —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Annual leave
IT Asset Coordinator
DFS —Doncaster
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Principal Program Control Analyst
BAE Systems Inc. —York
- £92,180 - £156,707 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
Customer Success Manager - Intellectual Property Software
Questel —Leeds
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
Quick apply
Trading Manager
Veezu —Leeds
- Full-time
- Hybrid work
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Database Manager
Avnet —Leeds
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Free parking
19h

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IT Service Manager- Leeds

FDM Group -
Leeds

Apply Now

Job details

Fixed term contract
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
ITIL
ServiceNow
IT
Leadership
Communication skills
PRINCE2 Certification

Full job description

About The Role

FDM is a global business and technology consultancy seeking an IT Service Manager to work for our client within the public sector. This is initially a 5-month contract with the potential to extend and will be a hybrid role that will be based in Leeds.

The IT Service Manager is responsible for ensuring the effective delivery, governance, and continual improvement of IT services across the organisation. The role will lead IT Service Management (ITSM) processes, drive service excellence through the adoption of ITIL best practices, and act as the business owner for the ServiceNow platform.

Working closely with internal technology teams, third-party suppliers, and business stakeholders, the IT Service Manager will ensure high levels of service performance, customer satisfaction, operational stability, and compliance with agreed service levels.

Responsibilities

Own and govern IT Service Management (ITSM) processes aligned to ITIL best practices.
Act as the Service Owner for the ServiceNow platform, driving adoption, optimisation, and continuous improvement.
Lead and manage Incident, Major Incident, Problem, Change, Request, and Service Level Management processes.
Chair Change Advisory Board (CAB) meetings and oversee change governance.
Monitor and report on service performance against SLAs, KPIs, and operational targets.
Drive continual service improvement initiatives through data analysis, customer feedback, and industry best practices.
Manage relationships with internal stakeholders, third-party suppliers, and managed service providers.
Lead service review meetings and provide regular reporting to senior leadership.
Ensure accurate ServiceNow configuration, CMDB governance, and service data quality.
Act as the escalation point for service delivery issues and drive resolution of critical incidents.
Develop and maintain ITSM policies, procedures, and service management standards.
Promote a customer-focused culture and ensure a high level of service satisfaction across the business.

About You

ITIL v4 Foundation certification (essential).
ServiceNow Certified System Administrator (CSA) or ITSM certification (desirable).
ITIL Managing Professional, Agile, Prince2, or equivalent certifications (desirable).
Proven experience in an IT Service Manager, Service Delivery Manager, or similar ITSM leadership role.
Strong hands-on experience with ServiceNow ITSM modules and service management reporting.
Excellent knowledge of ITIL principles and ITSM process governance.
Experience managing Incident, Problem, Change, Request, and Service Level Management processes.
Demonstrated experience driving service improvement and operational excellence initiatives.
Strong stakeholder management skills with the ability to influence at all levels of the organisation.
Experience managing third-party vendors and service providers against contractual SLAs and KPIs.
Strong analytical, problem-solving, and decision-making capabilities.
Excellent communication, presentation, and leadership skills.
Experience working within complex enterprise or multi-site environments.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

configuration manager jobs in headingley, wyk

IT Service Manager- Leeds

Data Manager

Technical Support Specialist

Maximo Operations Technician - UK & EMEA

Application Support Analyst

Senior Information Manager

Senior Technical Administrator (Specialist) - Projects

Operational Technology / Project Management Professionals (OT/SCADA PLC).

SAP Order to Cash Specialist

Cloud Engineering Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC).

SAP Record to Report Specialist

Lead Engineer (Specialist) in DIGITAL ENTERPRISE SERVICES

Solutions Analyst

IT Asset Coordinator

Principal Program Control Analyst

Customer Success Manager - Intellectual Property Software

Trading Manager

Modern Workplace Engineer

Database Manager

I want to receive the latest job alerts for configuration manager in headingley, wyk

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