Passenger service ambassador Work, Jobs in Heathrow (with Salaries)

Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
Acosta —Heathrow
- £14.76 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
6d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Passenger Ambassador - Heathrow - 16 Hours per Week
Acosta —Heathrow
- £14.76 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
6d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Passenger Ambassador - Heathrow Airport
Acosta —London Heathrow Airport
- £30,784 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
6d
Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
ABM —Harlington
- Full-time
- Team management
Staff Support Manager
ABM UK —Hounslow
- Overtime
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Staff Support Manager
ABM —Hounslow
- Overtime
- Team management
- Leadership
- Annual leave
5d
School Minibus Driver
FELTONFLEET SCHOOL TRUST —Cobham
- £14 an hour
- Maintenance
- Driving
- In-person
Quick apply
YSL Travel Retail Beauty Advisor, London Heathrow Terminal 3 (40 Hours)
l'Oréal —London
- Weekend availability
- Customer service
- Travel
- POS
- Employee discount
Quick apply
9d
Boeing 787 First Officer
Flynorse —Gatwick Airport
- Customer service
- English
Customer Experience Team Manager
FirstGroup —London
- Full-time
- Continuous improvement
- Leadership
- Employee assistance programme
Workplace Host
ISS Facility Services —London
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Host/Hostess
ISS Facility Services —Sutton
- £15.36 an hour
- Hospital
- Customer service
7d
Client Service Host
ISS Facility Services —London
- Customer service
- Guest services
- Restaurant experience
Quick apply
14d
Giorgio Armani and Designer Fragrances Travel Beauty Advisor, London Heathrow Terminal 5 (40 Hours)
l'Oréal —London
- Weekend availability
- Customer service
- Travel
- POS
- Employee discount
Quick apply
Giorgio Armani and Designer Fragrances Travel Beauty Advisor, Heathrow Terminal 2 (40 Hours)
l'Oréal —London
- Weekend availability
- Customer service
- Travel
- POS
- Employee discount
Quick apply
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Customer service
- First Aid Certification
- Guest services
Quick apply

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Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week

Acosta -
Heathrow

Apply Now

Job details

Permanent | Part-time
£14.76 an hour
6 days ago

Benefits

Annual leave
Company pension
Canteen
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service
Computer literacy
English
Organisational skills
Customer interaction
Communication skills

Full job description

Salary From:

£14.76
Salary To:

£14.76
Location:

Heathrow
Category:

Field Based
Contract Type:

Permanent Part Time

Passenger Ambassador

Join our team and help create exceptional passenger experiences at one of the world's busiest airports.

We're looking for enthusiastic, customer‑focused individuals to become Passenger Ambassadors at Heathrow. In this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.

Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,

What You'll Do

Build strong working relationships with all retail stores in the terminal
Passenger facing and interactive role covering Heathrow events across the year
Stay up to date with brand information, current promotions, and key sales messages
Proactively engage passengers after security to maximise sales opportunities
Assist travellers with shopping queries, directing or escorting them to retailers
Ensure promotional materials and point‑of‑sale displays are visible and up to date
Report sales successes, key interactions, and insights to your line manager
Attend team meetings and contribute ideas for improving performance
Complete shift reports accurately and on time via Global Connect
Monitor your performance against daily and weekly KPIs

Who We're Looking For

We are looking for candidates who will have:

Excellent verbal and written communication skills (English)
Confident interacting with passengers and influencing buying decisions
Strong organisational skills and attention to detail
IT‑literate (PowerPoint, Word, Excel)
Commercial awareness and a proactive mindset
Ability to problem‑solve and make decisions in real time
Professional, positive, and customer‑centric
Must be fully flexible with the ability to work on a shift basis from 05:00am-22:00pm (Monday to Sunday)

Additional Requirements

Ability to comply with Heathrow Airport airside pass rules and security protocols

Why Join Us?

You'll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences. You'll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.

Why work for Acosta Europe:

£2.50 daily contribution towards lunch at the staff canteen
10% staff discount at airport restaurants
10% staff discount at selected retail stores
Comprehensive Healthcare – Access to Medicare plus life insurance and Employee Assistance Program.
Generous Pension Plan – Growingcontributions as your service increases helping you plan for the future.
Paid Time Off – 20 days holiday, plus bank holidays to recharge. Plus an additional day off onyour birthday
Paid Volunteering Day – Make a difference in your community.
Career Development – access to Acosta University and internal promotion programs.
Company Tools – Including state of the art technology to ensure you are set up for success.
Inclusive Culture – supportive, diverse, and values-driven environment.
Employee Engagement – social events,recognition programs, and wellness initiatives.

This is a role for people who want more than “just a job”. It's for people who want momentum, progression and recognition.

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive. If you're looking for a role where you can make a visible impact, and build a future—this is your moment

Apply Now

Refine Your Search

passenger service ambassador jobs in heathrow

Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week

Customer Service Host - T3

Passenger Ambassador - Heathrow - 16 Hours per Week

Customer Service Host

Customer Service Host - T2

Passenger Ambassador - Heathrow Airport

Service Delivery Manager

Service Delivery Manager

Staff Support Manager

Staff Support Manager

School Minibus Driver

YSL Travel Retail Beauty Advisor, London Heathrow Terminal 3 (40 Hours)

Boeing 787 First Officer

Customer Experience Team Manager

Workplace Host

Host/Hostess

Client Service Host

Giorgio Armani and Designer Fragrances Travel Beauty Advisor, London Heathrow Terminal 5 (40 Hours)

Giorgio Armani and Designer Fragrances Travel Beauty Advisor, Heathrow Terminal 2 (40 Hours)

Customer Service Assistant - Pier Crew

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