Senior account manager Work, Jobs in Hebburn, Twr (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- In-person
- Communication skills
Quick apply
Account Manager - North East England & Cumbria
Siemens —Durham
- Full-time
- Remote
- Business development
- Negotiation
- Annual leave
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
7d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
13d
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- In-person
- Work from home
- Employee assistance programme
Quick apply
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
Quick apply
Sales and Customer Manager
OpenWorks Engineering —Prudhoe
- From £50,000 a year
- Full-time
- Business development
- Presentation skills
Quick apply
11d
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
Business Development Manager (Azure and Managed Services)
TSG —Gateshead
- £50,000 - £70,000 a year
- Microsoft Powerpoint
- Azure
- Research
- Annual leave
- Employee assistance programme
Quick apply
7d
Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)
Pearson —Newcastle upon Tyne
- Sales
- Business development
- Travel
- Employee discount
3d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Business Development Manager
ghd hair —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Employee discount
Quick apply
Business Development Manager (Northern Regions)
Prima Cheese —Seaham
- Full-time
- Salesforce
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Regional Account Manager
Innova Systems UK —Newcastle upon Tyne
- CRM software
- Business development
- Presentation skills

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Business Development Manager
Swanton Care and Community —Sunderland
Knowledge of residential and/or supported living services for adults with learning disabilities, autism, mental health needs, or complex care requirements.
£50,000 - £55,000 a year
7d
Head of Business Development and Fundraising
NE Youth Ltd —Blaydon
The role is responsible for leading and delivering a sustainable income generation strategy for NE Youth by growing diverse funding streams, building strategic…
£38,833.96 - £42,434.91 a year
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8d

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Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

senior account manager jobs in hebburn, twr

Customer Success Manager

Account Manager

Account Manager - North East England & Cumbria

B2B Energy Sales Consultant – Outbound Telesales

Customer Success Manager

Account Manager Supplier

Senior Account Manager (MPS & Solution Sales, North East)

Sales and Customer Manager

Customer Success Manager

Business Development Manager (Azure and Managed Services)

Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)

Customer Success Manager

Key Account Manager

Business Development Manager

Business Development Manager (Northern Regions)

Regional Account Manager

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