Houghton Country Ltd – Heddon-on-the-Wall, Northumberland
Full-Time | Permanent
Salary: National Minimum Wage to £30,000 per year, depending on experience
Houghton Country is a well-established equestrian retailer, operating from our Northumberland store alongside a busy online and trade-show business.
We are looking for a reliable, organised and confident Office Administrator to join our team. This is a varied role involving stock management, customer service and the day-to-day administration that helps keep the business running smoothly.
The Role
Your responsibilities will include:
- Managing and maintaining stock records
- Processing stock deliveries and assisting with stock control
- Investigating and resolving stock discrepancies
- Answering customer enquiries by telephone and email
- Taking and processing telephone and email orders
- Dealing with order, delivery, return and product enquiries. Including liaising with delivery companies to locate missing parcels.
- Liaising with customers, suppliers and other members of the Houghton Country team in order to resolve warranty issues
- Updating customer and order information on our computer systems
- General office administration and paperwork
- Helping resolve customer issues quickly and professionally
- Supporting the wider retail, warehouse and e-commerce teams when required
About You
We are looking for someone who:
- Has an excellent telephone manner and is confident speaking with customers
- Is friendly, professional and helpful
- Has good written English and can communicate clearly by email
- Is organised and pays close attention to detail
- Is comfortable using computers and learning new systems
- Can manage several tasks and prioritise their workload
- Is confident working with stock, quantities, product codes and order information
- Takes responsibility for seeing a customer query or problem through to completion
- Works well as part of a busy team
Previous office, administration, customer service, retail or stock-control experience would be an advantage.
Knowledge of horses or equestrian products would also be useful, but is not essential.
Salary
National Minimum Wage to £30,000 per year, depending on experience, skills and the level of responsibility you are able to take on.
Working at Houghton Country
This is a hands-on position within a busy, established retail business. We are looking for someone who wants to become an important part of the office team rather than simply carry out a narrow administrative role.
There is scope for the position to develop for the right person as they gain experience and take on more responsibility.
To apply, please send your CV together with a short introduction telling us about your experience and why you would be suitable for the role.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Must have good equestrian knowledge
Work Location: In person
