Retail customer service representative Work, Jobs in Helion Bumpstead, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Support Specialist
Beyond Co —Newmarket
- £26,500 a year
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
4d
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
1d
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Customer service
- Communication skills
Quick apply
Customer Service Assistant - Yard
Huws Gray —Saffron Walden
- Full-time
- Annual leave
- Employee discount
Quick apply
9d
Customer Service Assistant - Yard
Huws Gray Group —Saffron Walden
- Annual leave
- Employee discount
8d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
Retail Customer Service Assistant
BP Retail —Stansted
- Serving
- Café
- Annual leave
- Employee assistance programme
5d
Customer Services Assistant
OurCoop —Cambridge
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
6d
One Stop - Customer Service Assistant
One Stop —Cambridge
- £12.81 an hour
- Full-time
4d
Senior Customer Service Advisor
Barclays —Cambridge
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
3d
Customer Service Assistant
Bandai Namco Amusement Europe Ltd. —Braintree
- Part-time
Quick apply
5d
Customer Service/Sales Expert
Travis Perkins —Colchester
- Weekend availability
- Employee discount
Customer Services Assistant
Chelmsford Star Co-operative Society —Cambridge
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
6d
Retail Customer Service Assistant - Nights
BP Retail —Newmarket
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
1d
Customer Service Advisor
Halfords —Colchester
- £30,810 - £36,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
6d
Customer Services Assistant - Instore Bakery
Chelmsford Star Co-operative Society —Cambridge
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

retail customer service representative jobs in helion bumpstead, ess

Customer Care Associate

Customer Care Advisor

Customer Support Specialist

Customer Service Advisor - Part Time, Fixed Term Contract

Customer Service Assistant

Customer Service Assistant - Yard

Customer Service Assistant - Yard

Customer Service Advisor

Senior Customer Service Advisor (Nights)

Customer Support Specialist (Apprenticeship)

Retail Customer Service Assistant

Customer Services Assistant

One Stop - Customer Service Assistant

Senior Customer Service Advisor

Customer Service Assistant

Customer Service/Sales Expert

Customer Services Assistant

Retail Customer Service Assistant - Nights

Customer Service Advisor

Customer Services Assistant - Instore Bakery

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