Senior operations coordinator Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Senior Digital Operations Coordinator
Michael Kors —London
- £36,000 - £48,000 a year
- Full-time
- Management
- Customer service
- Data analysis skills
2d
Operations Coordinator
BNI Global LLC —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Senior Infrastructure Cluster Manager
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- English
- Travel
- Annual leave
- Flexible schedule
Quick apply
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
9d
Project & Sales Coordinator
T Nevill & Co Ltd —Stevenage
- £29,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Senior Trade Sales Coordinator
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Sales
- English
- Microsoft Office
Senior Team Coordinator
Purcell —London
- £37,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
- Work from home
4d
Senior Operations Manager
StudioB —London
- £55,000 - £65,000 a year
- Full-time
- Project management
- Organisational skills
- AI
2d
Business Operations Systems Coordinator
Lumanity —London
- Analysis skills
- Communication skills
Head of Talent Operations
Department for Science, Innovation & Technology —London
- £74,605 - £82,860 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
19h
Operations & Site Support Coordinator
Avery Dennison —High Wycombe
- £21,910 - £35,056 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Regional Facilities Coordinator
Glenholme Healthcare Ltd —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
Project Coordinator
International Rescue Committee —London
- £75,000 - £90,000 a year
- Remote
- GP surgery experience
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Commercial Operations Coordinator (NHS Tenders)
Harrison.ai —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Administrative experience
- Work from home
- Flexible schedule
PMO Coordinator
Helios Towers —London
- Project management
- Agile
- IT
- Gym membership
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Design Manager
Equans —Hatfield
- £65,000 - £75,000 a year
- Full-time
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
14d
Finance Coordinator
Emmaus Hertfordshire —St Albans
- £27,000 - £30,000 a year
- Part-time
- QuickBooks
- IT
- In-person
- Flexible schedule
Quick apply
7d

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senior operations coordinator jobs near hemel hempstead, hrt

Service Operations Manager - Hemel

Learnd
Hemel Hempstead

Quick apply

Job details

Full-time

Benefits

Company pension
Sick pay

Qualifications

Operations management
Continuous improvement
HVAC
Communication skills

Full job description

Job Description – Service Operations Manager (South East & London City)

Business Unit: Service
Reports To: Service Director
Region: South East & London City
Direct Reports: Lead Engineers, Small Works Managers, Service Coordinators

Position

Learnd is looking for a Service Operations Manager who will be responsible for the operational leadership, technical performance, and service excellence across Learnd’s South East & London City regions.

The position leads a multi‑disciplinary operational structure:

Lead Engineers, who are responsible for frontline engineers, technical quality, and first‑level leadership support.
Small Works Managers, who own complex remedial works and smaller BMS projects.
Service Coordinators, who provide administrative, scheduling, and customer interface support.

The Operations Manager ensures that service delivery is efficient, safe, customer‑focused, and commercially strong, while driving continuous improvement and technical development across all engineering teams.

Key Objectives

Deliver regional service performance in line with annual budgets and operational plans.
Maintain high levels of customer satisfaction, minimising repeat visits and improving first‑time fix rates.
Ensure consistent technical quality, engineering standards, and compliance across both regions.
Lead a structured governance process for BMS service delivery, remedials, and small works.
Strengthen collaboration between engineering teams, service coordination, and contract delivery functions.
Support year‑on‑year contract growth and reduction of controllable contract attrition.

Regional Operational Leadership

Provide day‑to‑day operational leadership across South East & London City engineering teams.
Ensure Lead Engineers are effectively managing engineers, technical escalations, site quality, and customer interface.
Maintain oversight of engineering headcount, skills mix, resource planning and regional capacity modelling.
Monitor and lead performance across reactive tasks, PPM delivery, remedials, and remote interventions.

Line Management & Team Development

Directly manage Lead Engineers, Small Works Managers, and Service Coordinators, ensuring clear expectations, regular feedback and structured 1:1s.
Support Lead Engineers in coaching and developing engineers, conducting performance reviews, and maintaining training/compliance records
Promote a culture of ownership, accountability, and collaboration across the regional teams.
Ensure all staff operate in accordance with Health & Safety legislation and internal procedures.

Technical Delivery & Quality Assurance

Ensure engineering delivery meets BMS technical standards across commissioning, fault finding, graphics, networking and integration.
Support Lead Engineers with complex technical escalations and system troubleshooting.
Oversee quality assurance processes, ensuring accurate documentation, site asset records, and “as fitted” information.

Commercial & Financial Management

Own the operational inputs to regional P&L performance, including labour utilisation, subcontractor spend, and margin control.
Ensure Small Works Managers deliver variations, remedials and small projects profitably and in line with company processes.
Review and approve field quotations and monitor their conversion rates.
Support Sales and Account Management teams with technical scoping and pricing where required.

Customer & Stakeholder Engagement

Act as a senior escalation contact for key customers within the region.
Build long‑term operational relationships to strengthen retention and contract longevity.
Attend customer reviews, presenting KPI performance, improvement actions, and operational insights.
Ensure customer complaints are addressed promptly, transparently, and effectively

Service Coordination & Scheduling Oversight

Ensure the service coordination team maintains accurate scheduling, call logging, engineer diaries, and customer communication.
Support the continued centralisation and optimisation of the coordination function
Ensure documentation, reports, timesheets and remedial quotes are received, processed, and filed promptly.

Cross‑Functional Collaboration

Work closely with the Projects teams to ensure smooth handover, commissioning support and post‑project integration into service.
Partner with the ROC for remote diagnostics, triage, and first‑line support, maximising “remote-first” service outcomes.
Collaborate with regional supervisors, customer teams, and external contractors to ensure coordinated site activity.

Required Skills & Experience

Strong operational management experience within BMS, HVAC, or building controls.
Proven ability to lead multi‑tier engineering structures through Lead Engineers or Supervisors.
Experience overseeing small works, remedials or minor projects within a service environment.
Strong technical background in BMS systems, networking fundamentals, and controls strategies.
Excellent organisational, communication, and decision‑making skills.
Ability to analyse operational performance and drive continuous improvement initiatives.
High level of customer focus, integrity, and commercial awareness.

Compensation & Benefits

Competitive Salary plus benefits and pension scheme.
Company Vehicle - Electric or Hybrid Vehicle
Death in Service Policy.
UK Healthcare cash benefits.
Enhanced Sick Pay Policy.
Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave Policies.
Cycle-to-Work Scheme

Duties:

The Service Operations Manager ensures the delivery of a highly professional, compliant, and financially robust service operation. They lead the engineering, coordination, and small works teams to provide an exceptional customer experience and support the growth of the South East & London City regions.

Quick apply

Refine Your Search

senior operations coordinator jobs in hemel hempstead, hrt

Service Operations Manager - Hemel

Senior Digital Operations Coordinator

Operations Coordinator

Facilities Operations Senior Specialist

Senior Infrastructure Cluster Manager

Senior Facilities Coordinator

Project & Sales Coordinator

Senior Trade Sales Coordinator

Senior Team Coordinator

Senior Operations Manager

Business Operations Systems Coordinator

Head of Talent Operations

Operations & Site Support Coordinator

Regional Facilities Coordinator

Project Coordinator

Commercial Operations Coordinator (NHS Tenders)

PMO Coordinator

Head of Dispensary Operations

Design Manager

Finance Coordinator

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