Support escalation engineer Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Critical Facilities Maintenance Shift Lead Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Computer literacy
- Analysis skills
- HVAC
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
- SQL
Quick apply
5d
Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months
Safran Engineering Services UK Limited —Pitstone
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick apply
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Installation Administrator
Selecta —Hemel Hempstead
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
14d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Data Centre Engineering Operations - Chief Engineer - Hemel Hempstead, LHR DCEO
Amazon Data Services UK Limited —Hemel Hempstead
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
IT Support Field Engineer (North London)
Outcomes First Group —North London
- Up to £35,000 a year
- Monday to Friday
- Azure
- Management
- Microsoft Office
- Employee discount
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Supervising experience
- Quality control
- Leadership
- Annual leave
Quick apply
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
3d
Unified Comms Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- AWS
- Analysis skills
Quick apply
6d
Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Annual leave
Quick apply
IT Security Analyst
Interpham Consulting —Luton
- Full-time
- Computer networking
- Linux
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
Sr. Sec & Compliance Engineer, AWS Security Assurance Services, LLC
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Java
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
10d

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Critical Facilities Maintenance Shift Lead Engineer

NTT Global Data Centers -
Hemel Hempstead

Apply Now

Job details

Full-time

Qualifications

Driving Licence
Computer literacy
Analysis skills
HVAC
Organisational skills
NVQ
Banking
Mechanical knowledge

Full job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As the Critical Facilities Maintenance (CFM) Lead Engineer, you will report to the Critical Facilities Maintenance (CFM) Manager and will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centers.
You will be responsible for the management of a team of CFM Engineers on your site, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line responses to any incidents that arise. You will provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the Data Centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard. Provide engineering services and guidance in general on matters affecting the on-going management and development of the Data Centers.

What we are looking for

What will you do?

Maintain and supervise a CFM Engineering team
Manage the CAFM system and ticketing queues
Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
Assist in resolving technical issues with site operations
Be the first level of escalation for technical and non-technical issues for your CFM Engineering team
Support the CFM Engineering teams to ensure correct operation of the critical services of the Data Centers
Act as an Authorized Person for the SSOW for both Low Voltage and High Voltage systems
Identify faults and accurately diagnose root causes
Experience in facilities, operations or engineering; in a Data Center critical environment (ideal but critical environments such as hospitals or banking may be suitable)
Working knowledge and understanding of engineering operations within Mission Critical Environments
Creating and developing SOP and EOP documentation and other related/similar processes
LV Switching experience (HV an advantage)

What are we looking for?

Good numerical and literacy skills and high levels of computer literacy
Excellent organizational skills with the ability to prioritize
Good analytical/ problem solving skills
The ability to communicate effectively at all levels with good relationship building skills
Self-motivated and keen to develop, with a willingness and desire to learn
Keen to share knowledge with colleagues
To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
Full driving license valid for use in the UK

Essential qualifications relevant to the role

AP12 LV/ AP15 HV Authorized Person
17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
HND or similar in relevant area (Mechanical, Electrical, Building Services)

Desirable qualifications relevant to the role

NVQ / City & Guilds in Refrigeration & Air Conditioning (Level 2 or 3)
F-Gas Certification (essential for working with refrigerants)
Strong electrical & mechanical knowledge of HVAC/chiller systems
Experience with commercial or industrial chillers (air or water-cooled)
L8 Legionella Management (company will train you to the required standard)

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Apply Now

Refine Your Search

support escalation engineer jobs in hemel hempstead, hrt

Critical Facilities Maintenance Shift Lead Engineer

Network Deployment Engineer

Escalation Engineer

Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months

Network Deployment Engineer

Technical Support Supervisor

Installation Administrator

Entry Level Support Engineer

Data Centre Engineering Operations - Chief Engineer - Hemel Hempstead, LHR DCEO

Service Operations Manager - Hemel

IT Support Field Engineer (North London)

IT Support Engineer (Onsite / Site-based)

Regional Service Manager

Middleware Support Engineer| Stevenage, UK

Unified Comms Manager

Dispatcher Supervisor

IT Security Analyst

Service Desk Engineer

Sr. Sec & Compliance Engineer, AWS Security Assurance Services, LLC

Staff Technical Support Engineer

I want to receive the latest job alerts for support escalation engineer in hemel hempstead, hrt

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