Warner leisure hotels Work, Jobs in Hemel Hempstead (with Salaries)

Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
13d
Accounts Payable Assistant
Leisure Employment Services —Hemel Hempstead
- Part-time
- Microsoft Excel
- Oracle
- Accounting
- Work from home
- Employee discount
Quick apply
7d
Head of Food and Beverage Operations
Haven —Hemel Hempstead
- Part-time
- Fast casual restaurant
- Analysis skills
- Presentation skills
- Employee discount
Quick apply
1d
Head of CLM
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
Food & Beverage Assistant
Holiday Inn Stevenage / Hampton by Hilton Edinburgh West End —Stevenage
- Part-time
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Entertainment Team Member
Warner Leisure Hotels —Englefield Green
- £10.85 - £13.21 an hour
- Part-time
- Hotel
- Free parking
- Annual leave
10d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
PPC Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
2d
BI Developer
Warner Leisure Hotels —Hemel Hempstead
- Up to £45,000 a year
- Full-time
- Hybrid work
- Hotel
- SQL
- No degree
13d
Data Scientist
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- SQL
- Machine learning
- Travel
- Employee discount
Quick apply
Resident Creative | Merlin
RWS Global —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Front Office Supervisor
Warner Leisure Hotels —Englefield Green
- £28,594 a year
- Part-time
- Hospitality
- Hotel
- Front desk
Front Office Team Member
Warner Leisure Hotels —Englefield Green
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Hotel experience
Maintenance Team Member
Warner Leisure Hotels —Englefield Green
- Full-time
- Maintenance
- Hotel
- Employee discount
Linen Porter
Warner Leisure Hotels —Englefield Green
- Up to £12.71 an hour
- Full-time
- Hotel
- Employee discount
Housekeeping Supervisor
Warner Leisure Hotels —Englefield Green
- £28,594 a year
- Full-time
- Hotel
- Guest services
- Free parking
- Annual leave
Property Supervisor
Warner Leisure Hotels —Englefield Green
- £31,000 a year
- Full-time
- Maintenance
- Hotel
- Guest services
- Free parking
- Annual leave
3d
Cloud DevOps Engineer
Warner Leisure Hotels —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Hybrid work
- DevOps
- Hotel
- AWS
7d
Engineer
Haven —Hemel Hempstead
- Part-time
- Remote
- DevOps
- SQL
- Travel
- Employee discount
Quick apply
6d

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Consumer Duty Manager

Haven -
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time
13 days ago

Benefits

Employee discount

Qualifications

Complaint handling
Analysis skills
Financial services
Leadership
Communication skills

Full job description

Consumer Duty Manager

Hemel Hempstead (Hybrid – 3 days per week in office)

Permanent | Full Time

Competitive salary + benefits

About the role

Do you have a passion for doing right by customers and a sharp eye for regulatory detail? If so, we’d love to hear from you! Haven is looking for a Consumer Duty Manager to join our regulatory team in a newly created, high-impact role within our FCA-regulated lending business.

Reporting to our Regulatory Counsel, you’ll support our team across underwriting and customer resolution, taking ownership of our Consumer Duty framework and making sure fair customer outcomes are embedded at every stage of the customer journey. Working closely with senior stakeholders and key external partners, you’ll shape how we develop, evidence and continuously improve our Consumer Duty practices – providing strong governance, thoughtful challenge and clear insight that keeps us ahead of regulatory expectations while delivering brilliant experiences for our customers.

This is a fantastic opportunity for a regulatory or compliance professional who thrives on turning FCA principles into practical, meaningful change, enjoys leading and developing a team, and wants to make a real difference to customers in a fast-paced, regulated environment.

Your Opportunity

Act as Consumer Duty Champion, embedding principles and driving adherence across all workstreams
Maintain and evolve the Consumer Duty Dashboard, providing meaningful MI and outcome analysis
Prepare and deliver the annual Consumer Duty Report to the highest regulatory standards
Design and deliver Consumer Duty training to build awareness and capability across the business
Analyse portfolio performance against Consumer Duty outcomes, spotting risks and improvement opportunities
Review, update and maintain regulatory documentation, terms and conditions, and customer communications
Provide oversight and hands-on support on escalated complaints, ensuring fair and timely resolutions
Manage relationships with key external partners
Liaise with solicitors on litigation matters and sign off witness statements for court submission
Oversee the issuance of buy-back invoices to parks following repossession, surrender or contract termination

What we’d like you to bring

A strong understanding of Consumer Duty requirements and the FCA regulatory framework
Experience working in a regulated financial services environment
Proven experience of Consumer Duty implementation or oversight
Knowledge of the credit and lending lifecycle, including arrears, collections and recoveries
Familiarity with complaint handling regulations and DISP requirements
Experience producing regulatory reports and MI dashboards
Excellent written communication skills, with the ability to draft clear reports, policies and customer communications
Strong analytical skills and attention to detail
Confident stakeholder management, with the ability to influence and constructively challenge at all levels
Experience liaising with credit reference agencies or legal representatives
Exposure to litigation processes and preparation of legal documentation (desirable)
Leadership experience with a collaborative, continuous-improvement mindset

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

warner leisure hotels jobs in hemel hempstead

Consumer Duty Manager

Accounts Payable Assistant

Head of Food and Beverage Operations

Head of CLM

Food & Beverage Assistant

Entertainment Team Member

EUC & Desktop Support Manager

PPC Manager

BI Developer

Data Scientist

Resident Creative | Merlin

Manager, Scenic & Props Design

Front Office Supervisor

Front Office Team Member

Maintenance Team Member

Linen Porter

Housekeeping Supervisor

Property Supervisor

Cloud DevOps Engineer

Engineer

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