Guest service agent Work, Jobs in Hemel Hempstead Hp3 (with Salaries)

Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
5d
Reservations and Events Agent
Valor Hospitality —Hemel Hempstead
- £12.71 an hour
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
7d
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
11d
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply

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Receptionist

LAH Property Marketing -
Kings Langley

Quick apply

Job details

Full-time
£17,485 - £34,970 a year
5 days ago

Benefits

Company pension
Referral programme

Qualifications

Hospitality
Front desk
Communication skills

Full job description

Description

Front of House Receptionist — Premium Commercial Building & Occupier Experience

We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building.

This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.

You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.

In addition to the core front-of-house responsibilities, this role may also include supporting communication, occupier engagement, newsletters, Canva, events and added-value initiatives that enhance the overall tenant experience.

Hours and Salary
Role 1: Monday to Friday 8am – 6pm - £34,970
Role 2: Monday and Tuesday 8am – 6pm, Wednesday 8am – 1pm - £17,485
Role 3: Wednesday 1pm – 6pm, Thursday and Friday 8am - 6pm - £17,485

Key Responsibilities

Service Delivery

Providing a warm and professional welcome for tenants, visitors and contractors
Managing busy periods confidently and courteously
Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
Preparing refreshments for guests where required
Supporting minor building queries and directing issues to the right parties
Maintaining a reception environment that is organised, presentable and professional
Supporting added-value services and occupier experience initiatives where agreed for the building
Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process

Communication

Communicating professionally with tenants, visitors, colleagues and service partners
Producing short update reports and handovers as required
Assisting with tenant messaging, notices and general building communication where required
Preparing newsletters, occupier updates or promotional communications where required
Using agreed communication tools, including Canva where appropriate, to support tenant engagement

Professional Standards

Maintaining high standards of presentation, conduct and reliability
Ensuring consistent attendance and punctuality
Following building procedures and supporting health and safety standards
Representing the building and LAH in a professional and positive manner at all times

Independence

Managing the reception confidently on a day-to-day basis
Prioritising tasks effectively during busy and quieter periods
Using initiative and judgement appropriately
Escalating issues to the right person when needed
Liaising with contractors, cleaners, security and building management to help maintain standards
Researching and introducing suitable added-value ideas where agreed
Helping to coordinate occupier engagement, pop-up or community initiatives where required
Using judgement to identify issues on site and escalate them appropriately to building management or service partners

Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.

Skills, Knowledge and Expertise

Who This Role Suits
This role is likely to suit someone who enjoys:

Autonomy and ownership
Interacting with people throughout the day
Varied and fast-paced environments
Problem solving and using initiative
Presenting well and communicating confidently
Bringing ideas and energy to the occupier experience

What We’re Looking For
We are looking for individuals who can demonstrate the following in practice:

Professionalism in presentation and communication
A proactive, organised and calm approach
Confidence working independently without close supervision
The ability to use email, basic reporting tools and Microsoft applications effectively
Strong written communication and attention to detail
The confidence to support communication and engagement activity where appropriate

Desirable (Not Essential)

Canva or similar communication tools
Events support or coordination
Familiarity with a commercial building environment
Experience supporting occupier engagement, newsletters or added-value services

Experience in front of house, hospitality, hotels, corporate services or similar customer-facing environments is welcome, but not essential. We are more interested in capability, behaviours and the ability to meet the standards of the role.

This role requires a high level of reliability and punctuality.

Attendance Requirements
This is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.

The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.

Benefits

Pension scheme and life assurance
24/7 virtual GP for you and your family
Wellbeing resources including digital gym, nutrition planning and podcast content
Financial and legal helpline
Discounts across multiple retailers
Training and development opportunities including access to the LAH Academy
Referral programme

About LAH Property Marketing
LAH Property Marketing provides front of house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front of house experience.

Equal Opportunities
If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.

About LAH Property Marketing

About LAH Property Marketing
LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.

Quick apply

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