Technical analyst Work, Jobs in Henlow, Bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
2d
TechEx Operations Analyst (IT Support)
NBCUniversal —Bedford
- Full-time
- Azure
- Travel
- In-person
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
Clinical Data Analyst
Bliss Clinical Research —Bedford
- £28,600 - £40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
1d
Data Analyst
NHSProfessionals —Hemel Hempstead
- £39,000 a year
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Test Analyst
Emeria —Luton
- £45,000 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Employee discount
Quick apply
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
Quick apply
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Annual leave
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Sustainability Innovation Analyst
BSI —Cambridge
- Full-time
- PMP
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
11d
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
8d
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Employee stock ownership plan
Quick apply
2d
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
Lead M365 Analyst - SharePoint
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- SharePoint
- Relocation assistance
- Annual leave
12d
Security Business Analyst
Arm —Cambridge
- £79,600 - £107,600 a year
- Hybrid work
- Analysis skills
- Agile
- Communication skills
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- English
- Project management
Aggregator Data Analyst
Dominos —Milton Keynes
- Full-time
- Hybrid work
- SQL
- Python

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

technical analyst jobs in henlow, bdf

1st Line Service Desk Analyst

Senior IT Technical Support Analyst - fixed term contract

TechEx Operations Analyst (IT Support)

ICT Security Analyst

Clinical Data Analyst

Data Analyst

Test Analyst

Data Analyst

Data Analyst (Part-Time – 1 Day Per Week)

Technical Business Analyst

Application Support Analyst

Sustainability Innovation Analyst

IT Service Desk Analyst

Service Desk Analyst

AI Quality Analyst

Infrastructure Support Analyst

Lead M365 Analyst - SharePoint

Security Business Analyst

IT Project Manager

Aggregator Data Analyst

I want to receive the latest job alerts for technical analyst in henlow, bdf

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