Senior customer service advisor nights Work, Jobs in Hexham, Nbl (with Salaries)

Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Team Lead Nights
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Training & development
Quick apply
5d
G7 Policy Advisors
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Sick pay
6d

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Senior Customer Service Advisor - Nights

Tructyre -
Gateshead

Quick apply

Job details

Full-time
£32,436 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Complaint handling
Performance management
Data entry
Customer interaction
Office experience

Full job description

Senior Customer Service Advisor (Nights)

Gateshead

£32,436 per annum

Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 20:00 – 08:00)

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients nationwide, including maintenance, supply, and 24/7 rapid assistance. Join us and contribute to "De-risking Britain's Fleets."

Tructyre has an exciting opportunity to join our Customer Experience Centre team as a Senior Customer Service Advisor. The Senior Customer Service Advisor will provide high-quality telephone support, handling diverse tasks to meet customer demand effectively and will also be responsible for the overall performance of the night shift team

The role:

Respond to all incoming calls within the Call Centre as required and create jobs (work requests) with the Tructyre depot network.
Accurately recording transactions on our IT systems.
Producing invoices, interacting as required with customer systems and other data sources.
Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards.
Updating our internal systems and completing any administration as necessary.
Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions.
Work flexibly to support an operation which runs 24/7 365 days per year.
Some administrative duties, highlighting the need for attention to detail.
Handling complaint escalations and managing resolutions.
Ensuring performance KPI’s are achieved, and coaching carried out with each advisor to improve/maintain performance.
Productivity is maintained during periods of low call volumes by ensuring administration tasks are carried out.
5 Quality calls are marked per advisor each month and coaching provided to the agent on each call.

What we are looking for:

Essential:

Be able to provide outstanding customer service.
Set high standards for quality and quantity.
Good computer literacy and ability to navigate quickly around systems to ensure details are entered accurately and quickly (including Microsoft Excel skills).
Experience of working in an office environment or other setting with deadline pressures.
High volume call handling.
Ability to deliver KPI’s.

Desirable:

Previously worked in a fast-paced customer service environment.
Managed customer expectations and demands.
Worked within agreed service level agreements and key performance indicators.
Good geographical knowledge and able to use mapping systems.
Dealt with high volume calls.
Worked with bespoke IT systems.
Worked in/knowledge of a call centre ideally in a senior role.

Benefits & Perks:

247.5 hours Annual Leave Additional holidays for long service
A flexible pension scheme, including life assurance
A health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
Health and wellbeing program
Tyre Discount Schemes
Refer a Friend Scheme
Company Sick Pay

INDCEC

Job Types: Full-time, Permanent

Pay: £32,436.00 per year

Benefits:

On-site parking

Experience:

call centre: 1 year (required)
working in a senior role: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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