People development program Work, Jobs in Heywood, Gtm (with Salaries)

Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Service Administrator (23640)
Barnardo's —Rochdale
- £26,164 a year
- Hybrid work
- Microsoft Outlook
- English
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
4d
Events Coordinator
Rapport —Manchester
- £32,000 a year
- Full-time
- Time management
- Employee assistance programme
Curriculum Innovation Specialist in Cyber Security
The Manchester College —Manchester
- £45,360 - £65,205 a year
- Full-time
- In-person
- Training & development
- Annual leave
- Work from home
Research and Insight Officer
LTE —Manchester
- £38,400 - £57,600 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Guest Services Host
Rapport —Manchester
- £31,417 a year
- Overtime
- Computer literacy
- Hotel
- Computer skills
- Employee assistance programme
Warehouse Assistant
Solotech Inc. —Rochdale
- Full-time
- Computer literacy
- Forklift
- Warehouse experience
- Employee assistance programme
Project Manager - Arterial Bus Rapid Transit
Metropolitan Council —Heywood
- £96,512 - £156,624 a year
- Full-time
- Microsoft Outlook
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
8d
Entry Level Sales Assistant
Volata LTD —Manchester
- From £25,450 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
10d
Project / Program Manager
Arm —Manchester
- £113,700 - £153,900 a year
- Hybrid work
- Software development
- Agile
- AI
- Relocation assistance
Library Support Officer
The Manchester College —Manchester
- £23,048.08 - £30,227.33 a year
- Full-time
- Microsoft Office
- Databases
- Maths
- Annual leave
- Employee assistance programme
Recreational Assistant
Edu-Lettings UK Ltd —Manchester
- Up to £12.71 an hour
- Part-time
- Management
- Front desk
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Bar & Waiting Staff
Farmhouse Inns - BRA_102 —Bury
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Junior Proposals Engineer
A&F Sprinklers —Rochdale
- £25,000 - £35,000 a year
- Full-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
People & Culture Officer
Ravago —Manchester
- £30,000 - £32,500 a year
- Hybrid work
- Recruiting
- Employee assistance programme
Quick apply
DigiTEC Employability and Skills Lead
The Manchester College —Manchester
- £28,373 - £40,786 a year
- Full-time
- In-person
- Annual leave
- Work from home
9d
Skills Development Partner
Safran —Burnley
- Full-time
- English
- Microsoft Office
- Hotel
- Flexitime
- Employee assistance programme
Pause Practitioner (23222)
Barnardo's —Bradford
- £32,142.24 - £34,132.58 a year
- Hybrid work
- Annual leave
- Employee assistance programme

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Assistant General Manager-Experience & Innovation

Metropolitan Council -
Heywood

Apply Now

Job details

Full-time
£165,339.20 - £330,678.40 a year

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Succession planning
Senior management experience
Stakeholder liaison
Master's degree
Change management
Bachelor's degree
Stakeholder coordination
Technology management
Continuous improvement
Technology leadership experience
Change leadership
Budgeting
Employee engagement
Cross-functional collaboration
Business
Leadership
Team motivation leadership
Communication skills
Cross-functional communication
Stakeholder management

Full job description

WHO WE ARE

This position is open until filled - initial review to begin July 13, 2026.

Apply by attaching cover letter and resume with completed application to be considered.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides an integrated network of buses and light rail trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region: The Assistant General Manager (AGM), Experience and Innovation, provides executive-level leadership for customer experience, employee experience, business technology, and strategic project functions. The AGM serves as Metro Transit’s chief innovator, responsible for identifying, piloting, and scaling initiatives that strengthen customer satisfaction and responsiveness, enhance employee engagement and organizational culture, and improve overall operational efficiency.

Serving as a member of the Metro Transit leadership team, the AGM represents Metro Transit to the Metropolitan Council, elected officials, regional stakeholders, and industry partners. This position establishes the strategic vision for innovation, directs multi-million-dollar operating and capital resources, and ensures that Metro Transit Forward goals are achieved through transformative ideas, systems, and practices that enhance service delivery for both customers and employees.

Anticipated Salary: ANNUALLY $165,339.20 - $ 237,500.

What you would do in this job

Leadership & Strategy

Create, establish, and lead the Innovation and Experience Department within Administration.
Providing executive leadership for customer experience, employee experience, business systems, and major innovation projects.
Develop and implement innovated strategies aligned with Metro Transit Forward, Metropolitan Council policy goals and regional equity priorities.
Serve as an executive advisor to the Deputy General Manager, shaping organizational direction on innovation, technology, culture transformation, and customer/employee satisfaction.
Build alignment across divisions and executive leaders to embed customer and employee insights in all levels of decision-making.

Innovation & Transformation

Identify, pilot, and scale new approaches that improve transit reliability, accessibility, and customer satisfaction.
Lead cross-functional innovation projects that integrate workforce engagement, digital modernization, and customer service improvements.
Foster an organizational culture of creativity, accountability, and continuous improvement.
Monitor industry trends, evaluate national best practices, and establish Metro Transit as a regional and national leader in transit innovation.

Customer & Employee Experience

Executive-level oversight of customer experience and sentiment initiatives, including contact centers, digital platforms, surveys, advisory committees, and feedback integration systems.
Executive-level guidance of employee experience strategies and initiatives, including workforce culture, growing our peer support program, engagement programs, and the Great Workplace initiative, strengthening employee retention, resilience, and satisfaction.
Ensure policies and systems improve accessibility, equity, and inclusion for both customers and employees.

Technology & Projects

Provide executive oversight of business systems and technology modernization initiatives.
Direct capital and enterprise projects that deliver real-time information, mobile, and digital tools, and enterprise analytics.
Ensure technology and project investments align with customer priorities, employee experience, and long-term strategic goals.

Stakeholder Engagement & Representation

Represent Metro Transit at Metropolitan Council meetings, with elected officials, external partners, and in national forums.
Serve as executive sponsor for priority innovation initiatives and regional collaborations.
Communicate effectively with diverse audiences, ensuring transparency and accountability in decision-making.

Performance, Budget, and Accountability

Oversee and direct the development of the division’s operating and capital budgets, ensuring strategic alignment and fiscal stewardship.
Identify and pursue external funding opportunities, including grants and regional partnerships.
Regularly present findings, progress, and future vision to executive leadership, the Council, and community stakeholders.

What education and experience are required for this job (minimum qualifications)

Any combination of education and experience in Business Administration, Public Administration, Transportation, Organizational Development, Technology Management, or a related field will be considered. Experience must include progressively responsible executive or senior management roles in a large, complex organization.

High School diploma/GED with fourteen (14) years of experience, including five (5) years of senior management experience leading multiple divisions or departments.
Associate’s degree with twelve (12) years of experience, including five (5) years of senior management experience leading multiple divisions or departments.
Bachelor’s degree or higher with ten (10) years of experience, including five (5) years of senior management experience leading multiple divisions or departments.
Master’s degree or higher with eight (8) years of experience, including five (5) years of senior management experience leading multiple divisions or departments.

Preferred Qualifications:

Master’s degree in Public Administration, Business, Transportation, Organizational Development, or a related field.
Executive experience overseeing customer experience, workforce culture, and enterprise technology projects.
Proven ability to influence governing boards, elected officials, and external stakeholders.
Experience leading organizational transformation and embedding equity in large-scale initiatives.

What additional skills and experience would be helpful in this job (desired qualifications):

Experience centralizing or leading administrative functions within a large, multi-divisional organization.
Experience overseeing workforce development, succession planning, and training programs.
Experience managing budgets, contracts, and quality-assurance systems.
Knowledge of operational technology development and implementation.
Experience leading through organizational change, growth, or restructuring.
Strong communication skills sufficient to communicate with internal and external stakeholders.

What knowledge, skills and abilities you should have within the first six months on the job:

Strategic Leadership: Ability to set and execute enterprise vision, align diverse divisions, and balance operational needs with long-term goals.
Innovation & Change Management: Expertise in piloting and scaling new ideas, embedding equity in systems, and driving cultural transformation.
Customer & Employee Focus: Skilled at translating customer and workforce feedback into enterprise strategies and outcomes.
Financial & Project Management: Proficiency in developing and managing large budgets, overseeing capital projects, and securing external funding.
Political & Stakeholder Acumen: Ability to represent Metro Transit effectively with elected officials, stakeholders, and the public on sensitive and high-profile issues.
Communication & Influence: Exceptional communication skills, with the ability to inspire diverse audiences and motivate teams across all organizational levels.
Equity & Inclusion: Commitment to advancing equity and accessibility for employees and customers through policies, programs, and system design.

What you can expect from us:

We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
We encourage our employees to develop their skills through on-site training and tuition reimbursement.
We provide a competitive salary, excellent benefits and a good work/life balance.
Career advancement opportunities.

Additional information

Union/Grade: Non-Represented Classified/Grade E-1
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
Office environment with periodic travel to bus, rail, and maintenance facilities. May require attendance at Council and community meetings.

What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

If you are new to the Metropolitan Council, you must pass a background check, which verifies education and employment, covers driving record and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education and employment if not verified previously. If the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards, you must pass a pass a criminal background check. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

Well@Work clinic
bus/rail pass valued at over $1200 per year
parking at many job locations
fitness centers at many job locations
Employee Assistance Program
extensive health and wellness programs and resources

Apply Now

Refine Your Search

people development program jobs in heywood, gtm

Assistant General Manager-Experience & Innovation

Service Administrator (23640)

Manager, Customer Support Ctr

Events Coordinator

Curriculum Innovation Specialist in Cyber Security

Research and Insight Officer

Director of Customer Experience

Guest Services Host

Warehouse Assistant

Project Manager - Arterial Bus Rapid Transit

Entry Level Sales Assistant

Project / Program Manager

Library Support Officer

Recreational Assistant

Bar & Waiting Staff

Junior Proposals Engineer

People & Culture Officer

DigiTEC Employability and Skills Lead

Skills Development Partner

Pause Practitioner (23222)

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