Technical support Work, Jobs in Hickstead, Wsx (with Salaries)

2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
2d
Technical Support Specialist
Nicolaudie Group —Brighton
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
11d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Junior IT Technician
computer2cloud —Seaford
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
3d
Technology Service Delivery - IT Engineer
Brainkind —Burgess Hill
- £31,463 a year
- Full-time
- Hybrid work
- Free parking
9d
IT Support Jr. / Service Desk Analyst Jr.
Kronia —Brighton
- £25,000 - £35,000 a year
- Full-time
- Customer service
- IT
- In-person
Quick apply
3d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Planning Support Officer (Technical Administrator) - Full-time
Mole Valley District Council —Dorking
- Up to £36,046 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- In-person
- Free parking
- Annual leave
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
- Life insurance
- Referral programme
Quick apply
IT Support Engineer - Google Workspace
Brighton and Hove Albion Football Club —Brighton and Hove
- Weekend availability
- Python
- Employee discount
6d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Partner Support Analyst
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Microsoft Office
- Hotel
3d
Technical Support Engineer
Yunex Traffic —Crawley
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
10d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Technical Consultant
Trident —Brighton
- Full-time
- Azure
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills

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2nd line Technical Support Engineer

ERGOS UK
Crawley

Quick apply

Job details

Permanent | Full-time
£32,000 - £39,999 a year
2 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Work from home
Company events
Employee discount
Enhanced maternity leave
Referral programme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Disaster recovery
Microsoft Exchange
Windows
Technical support
Microsoft Office
Firewall
DHCP
Analysis skills
Continuous improvement
Remote access software
IT support
Computer networking
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Time management
VPN

Full job description

About ERGOS Technologies Limited

ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.

2nd Line Technical Support Engineer

Location: Crawley, West Sussex (Hybrid)
Job Type: Full-Time, Permanent

Role Overview

ERGOS Technologies is seeking an experienced and customer-focused 2nd Line Technical Support Engineer to join our growing technical team.

This hybrid role is based in Crawley and will involve providing high-quality technical support to a diverse client base, both remotely and on-site. Working closely with our 1st, 2nd and 3rd Line Engineers, you will be responsible for troubleshooting and resolving technical issues, maintaining excellent customer service standards, and ensuring compliance with agreed SLAs and KPIs.

The ideal candidate will have a strong technical background within an MSP environment, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Manage and resolve support tickets in a timely and efficient manner.
Troubleshoot technical issues and provide effective solutions and technical guidance.
Maintain accurate ticket updates, documentation and customer records.
Communicate professionally with customers, colleagues and third-party suppliers.
Take ownership of support requests through to resolution.
Escalate issues to 3rd Line Engineers in accordance with internal processes.
Support the Service Desk Manager and Team Leader with queue management and ticket prioritisation.
Identify recurring issues and raise problem tickets where appropriate.
Ensure all time entries and service records are completed accurately.
Maintain ticket ownership and ensure correct ticket categorisation and configuration.
Attend customer sites as required to provide hands-on technical support.
Maintain and exceed agreed Service Desk KPIs and SLA targets.
Follow company policies, procedures and security standards at all times.
Contribute to continuous improvement initiatives across the Service Desk.

Required Experience & SkillsExperience

Minimum 3 years' experience within an MSP (Managed Service Provider) environment.
Proven experience providing 2nd Line IT Support.
Experience supporting both remote and on-site users.

Technical Knowledge

Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and Entra ID (Azure AD).
Experience administering Windows Server environments and Active Directory.
Understanding of Group Policy, DNS, DHCP, Domain Controllers and Microsoft Exchange.
Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing and OSI layers.
Experience supporting Remote Desktop Services (RDS) environments.
Experience supporting backup and disaster recovery solutions.
Understanding of firewalls, VPNs and wireless networking technologies.

Skills & Attributes

Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Well organised with excellent time management skills.
Ability to prioritise workload in a fast-paced MSP environment.
Proactive and customer-focused approach.
Ability to work independently and collaboratively within a team.

What We Offer

Competitive salary dependent on experience.
Hybrid working model supporting work-life balance.
Ongoing technical training and professional development.
Supportive and collaborative working environment.
Opportunity to work within a growing EOS-driven organisation.
Career progression opportunities.

Additional Information

This role requires attendance at our Crawley office three days per week (Tuesday to Thursday).
Regular travel to customer sites across the South East, including Central London, will be required.
A company van will be provided for business travel.
A full UK driving licence is required.
Full training on internal systems and processes will be provided.

ERGOS Technologies is certified to ISO 9001, ISO 14001 and ISO 27001 standards. All successful applicants will be required to sign a Confidentiality, Privacy and NDA Agreement and complete GDPR awareness training.

All offers of employment are subject to satisfactory references, DBS clearance and a five-year employment and education history check.

Benefits

Company pension
Enhanced maternity leave
Additional annual leave
Employee discount scheme
Referral programme
Company events
Free on-site parking
Hybrid working

Application Questions

Are you able to attend our Crawley office three days per week (Tuesday to Thursday)?
Do you have a minimum of three years' experience working within an MSP environment?
Do you hold a full UK driving licence?

Work Location: Hybrid / Customer Sites / Crawley Office (RH10)

Job Types: Full-time, Permanent

Pay: £32,000.00-£39,999.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Free parking
On-site parking
Referral programme
Work from home

Ability to commute/relocate:

Crawley RH10: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in hickstead, wsx

2nd line Technical Support Engineer

Technical Support Specialist

IT Support Technician (Level 1)

Junior IT Technician

Technology Service Delivery - IT Engineer

IT Support Jr. / Service Desk Analyst Jr.

Training and Support SME (Military)

Planning Support Officer (Technical Administrator) - Full-time

IT Solutions Support Consultant

IT Support Engineer - Google Workspace

IT First Line Support Technician

First Response Engineer - Service Desk - MSP

Partner Support Analyst

Technical Support Engineer

Support Technician Airport Systems

2nd Line IT Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

End User Support Technician

Technical Consultant

L2 Support Engineer

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