Maintenance associate Work, Jobs in High Ackworth (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Maintenance Engineering Technician, Reliability Maintenance Engineering
Amazon UK Services Ltd. —Wakefield
- Weekend availability
- Continuous improvement
- Flexible schedule
7d
Docucare Associate
Xerox —Sheffield
- Full-time
- Computer literacy
- Maintenance
- In-person
Service Technician
Crane NXT —Sheffield
- Full-time
- Customer service
- Travel
- Communication skills
- Paid training
- Annual leave
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- CRM software
- Engineering
- English
- Annual leave
Sales Associate
NEXT —Sheffield
- Part-time
- Customer service
Postdoctoral Research Associate
University of York —University of York
- £37,694 - £46,049 a year
- Full-time
- Doctoral degree
- Research
- Communication skills
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- English
- Continuous improvement
- Communication skills
- Flexible schedule
Counter - Associate Tech Lead
Counter —Leeds
- £50,000 - £54,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
4d
09 Senior Associate - SE - Field Service
Nilfisk Ltd —Bradford
- No weekends
- Customer service
- Maintenance
- Annual leave
- Employee discount
Quick apply
Service Technician
Crane Payment Innovations —Sheffield
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Paid training
- Annual leave
Quick apply
Shift Leader
Dusk.com —Doncaster
- Full-time
- Analysis skills
- Quality control
- Conflict management
Quick apply
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Management
- Business development
- No degree
Quick apply
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
1d
Inventory Control & Quality Assurance Operations Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Bachelor's degree
- No degree
- Quality control
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Team Leader
Dusk.com —Doncaster
- From £29,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Conflict management
Quick apply
13d
Retail Sales Advisor - Sheffield
Oak Furnitureland —Sheffield
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Sales Associate – NYC
Paul Smith —York
- £22 - £27 an hour
- Full-time
- POS
- Communication skills
- Annual leave
- Employee discount
Project Coordinator Clinical Pharmacology
Fortrea —Leeds
- Full-time
- English
- Mentoring
- Organisational skills
5d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

maintenance associate jobs in high ackworth

Service Desk Analyst - Tier I

Maintenance Engineering Technician, Reliability Maintenance Engineering

Docucare Associate

Service Technician

Technical Support Specialist

Sales Associate

Postdoctoral Research Associate

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)

Counter - Associate Tech Lead

09 Senior Associate - SE - Field Service

Service Technician

Shift Leader

Associate Director - FM Operational Readiness

Head of Estates Services

Inventory Control & Quality Assurance Operations Manager

Process Safety Senior Consultant (Associate)

Team Leader

Retail Sales Advisor - Sheffield

Sales Associate – NYC

Project Coordinator Clinical Pharmacology

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