Client care advisor Work, Jobs in High Wycombe, Eng (with Salaries)

Client Care Advisor
Vets for Pets —Luton
- Overtime
- Management
- Customer service
- In-person
Senior Veterinary Surgeon
Vets Now —High Wycombe
- Up to £90,000 a year
- Weekend availability
- Annual leave

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Client Care Advisor

Vets for Pets -
Luton

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Job details

Part-time

Qualifications

Management
Customer service
Communication skills

Full job description

As a Client Care Advisor, you will be instrumental in delivering outstanding customer service and support to our clients.

This role requires strong communication skills to effectively address client inquiries and concerns, ensuring a positive experience. Your core responsibilities will include managing client interactions and providing solutions. With premium skills in client relations, you will enhance our service offerings and contribute to client satisfaction.

Join our team and help us maintain our commitment to excellence in client care within a dynamic and supportive environment.

Responsibilities:

Provide exceptional customer service to clients in a veterinary setting
Assist clients with inquiries, appointments, and general information
Educate clients on products, services, and treatment options
Maintain accurate client records and update information as needed
Collaborate with the veterinary team to ensure smooth operation
Handle client complaints or concerns in a professional and timely manner
Follow established protocols and procedures to ensure client satisfaction

Working Monday-Friday between the hours of 8:30 to 19:00 on a rotating 1 week shift pattern,
1 in 3 Saturdays 09:00-17:00 - must have flexibility to pick up overtime to cover holiday and absence.
Average 22.5 Hours per week

Experience:

Previous experience in a public facing, customer service role, preferably in a veterinary setting
Knowledge of veterinary or terminology and procedures
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Excellent problem-solving skills and ability to remain calm under pressure
Proficient in computer systems and software used for client management
Must have a good team work ethic

Location: LU1 3JH
Job Type: Permanent
Pay: NMW

Experience:

Customer Service: 3 years (required)
Complaints management: 3 years (required)
Public facing: 3 years (required)
Work Location: In person

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

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client care advisor jobs in high wycombe, eng

Client Care Advisor

Senior Veterinary Surgeon

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