Retail team leader Work, Jobs in Higham Ferrers, Nth (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Store Operations Manager & Business Development Lead (Dry Cleaning all rounder)
Thames Express Drycleaners —Northampton
- £12.71 - £15.12 an hour
- Part-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
Customer Team Leader
Co-op —Northampton
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Retail Shift Lead
Company Shop Group —Corby
- £14,250 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Biggleswade
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Shift Lead - Food - Huntingdon Simply Food
Marks & Spencer —Huntingdon
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Market Street Team Leader
Morrisons —Milton Keynes
- Bakery
- Annual leave
- Employee discount
Quick apply
Team Leader
TJX Europe —Milton Keynes
- Full-time
- Employee discount
5d
Team Manager
Waitrose & Partners —Market Harborough
- £32,000 - £45,600 a year
- Weekend availability
- Supervising experience
- Employee discount
21h
Team Leader
OurCoop —Bedford
- £14.20 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
6d
Service Team Leader
Morrisons —Corby
- Annual leave
- Employee discount
Quick apply
Team Manager - Part Time 19hrs
Matalan —Peterborough
- From £27,034 a year
- Part-time
- Sales
- Merchandising
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Merchandising
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
13d
Team Leader
Iceland —Corby
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
8d
Lead Retail Volunteer 1 (Hempsted)
Barnardo's —Peterborough
- Call to connect
- IT
- Communication skills
- Store discount
- Employee discount
Lead Retail Volunteer 1 (Stanground)
Barnardo's —Peterborough
- Call to connect
- IT
- Communication skills
- Store discount
- Employee discount

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Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

retail team leader jobs in higham ferrers, nth

Customer Service Team Leader

Store Operations Manager & Business Development Lead (Dry Cleaning all rounder)

Customer Team Leader

Retail Shift Lead

UK Team Leader (Chain 1 & 5)

Shift Lead - Food - Huntingdon Simply Food

Market Street Team Leader

Team Leader

Team Manager

Team Leader

Service Team Leader

Team Manager - Part Time 19hrs

Digital Merchandising Lead

Team Leader

Lead Retail Volunteer 1 (Hempsted)

Lead Retail Volunteer 1 (Stanground)

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