Support team leader Work, Jobs in Hillington, Glg (with Salaries)

Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
General Manager
EMR UK —Glasgow
- Management
- Continuous improvement
- Annual leave
11d
General Manager
EMR Group —Glasgow
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
11d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Team Leader Fleet Compliance
East Dunbartonshire Council —Bishopbriggs
- £44,641.23 - £50,660.27 a year
- Customer service
- Continuous improvement
- Team management
3d
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d
Customer Service Advisor (Fraud)
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
9d
Assistant Operations Manager
Here! Student Living —Glasgow
- £27,000 a year
- Full-time
- Sales
- Business development
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Customer Service Officer (3 Posts) - REQ06601
North Lanarkshire Council —Airdrie
- £27,937 - £29,666 a year
- Cash handling
- Communication skills
- Annual leave
4d
Customer Service Team Leader (Fraud)
Huntswood —Glasgow
- Up to £37,200 a year
- Weekend availability
- Hybrid work
- Customer service
- Team management
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
3d
Meetings and Events Sales Supervisor- Crowne Plaza Glasgow
Valor Hospitality —Glasgow
- Hospitality
- Customer service
- Hotel
Quick apply
Retail Sales Advisor - 20 Hours
DFS —Paisley
- £12.71 an hour
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Consultant - Glasgow Hillhead
Nationwide Building Society —Glasgow
- From £26,500 a year
- Part-time
- Banking
9d
Retail Area Sales Manager
The Works —Glasgow
- Sales
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Customer Service Officer (3 Posts) - REQ06592
North Lanarkshire Council —Holytown
- £27,937 - £29,666 a year
- Cash handling
- Communication skills
- Annual leave
4d
Sales Assistant
Superdrug —Clydebank
- £9.75 - £13.00 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
2d
Operations Shift Manager
Simba Courier Logistics Ltd —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Team management
- Organisational skills
- Communication skills
- Free parking
- Referral programme
Quick apply

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support team leader jobs near hillington, glg

Team Leader - Admissions Department

Abbeycare Scotland -
Inchinnan

Quick apply

Job details

Permanent | Full-time
£34,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Level 3 in Health & Social Care
Record keeping
Driving Licence
Report writing
Team leadership
Stakeholder liaison
Case management software
Supervising experience
Quality assurance
Partnership building
Care Quality Commission compliance oversight
NVQ
Risk assessment
Care Quality Commission standards
Data collection
Leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

Location: Abbeycare Scotland, India of Inchinnan, Renfrewshire

Reports To: Admissions Manager

Salary: £34,000.00 – £35,000.00 per annum

Hours: Full-time (40 hours/week), Monday to Friday (occasional weekend or evening work may be required)

Closing date: 31 August 26

A Driving License is required for this role.

Job Summary

As the Admissions Team Leader at Abbeycare, you will oversee and coordinate all aspects of the client admissions process. You will lead a team responsible for ensuring timely, compassionate, and compliant onboarding of clients seeking treatment for substance use disorders. Your role is central to supporting individuals and families at a critical point in their recovery journey and ensuring the clinic maintains high standards of accessibility, efficiency, and professionalism.

Key Responsibilities

Team Leadership & Supervision:

- Provide daily leadership, supervision, and support to the admissions team.

- Manage rotas, workloads, and performance appraisals.

- Ensure staff are well-trained in safeguarding, confidentiality, and trauma-informed care.

- Lead the admission coordinators to achieve admission targets and develops relationships with key colleagues to drive admissions numbers.

Admissions Coordination:

- Oversee the entire admissions process, from initial enquiry to intake.

- Promote and monitor attendance and engagement in pre-rehab interventions.

- Ensure timely and accurate completion of assessments, risk evaluations, and referral paperwork.

- Liaise with clinical staff to determine placement suitability based on assessment outcomes.

- Knowledge of the Abbeycare approach to recovery promoting abstinence utilising the 12 step and CBT models.

- Ensure that client protocols are followed for client extensions and CTI packages.

- Coordinates, schedules, and conducts tours of clinic facilities and rooms.

Client & Family Liaison:

- Support individuals and families during the pre-admission phase with sensitivity and professionalism.

- Refer families to specialist Abbeycare family practitioners.

- Provide accurate information about the programme, eligibility criteria, and funding options (including NHS, private, or third-party referrals).

Compliance & Quality Assurance:

- Ensure all admissions processes comply with Care Quality Commission (CQC) and Care Inspectorate (CI) standards, GDPR, and internal policies.

- Monitor KPIs, waiting lists, conversion rates, and data accuracy in client management systems for internal and external use.

Stakeholder reports:

Monthly admission team reports to be presented to Admission and Development manager.

Overall data collection reports from portal to be presented as and when required to Abbeycare services.

Scotland excel framework data collection report to be presented quarterly to Admission & Development manager for ratification prior to submitting to Scottish Government.

Public Health Scotland (PHS) Data collection report to be sent to Admission & Development Manager for ratification prior to submitting to PHS.

Partnership Working:

- Build strong working relationships with external agencies including NHS services, local authorities, and referring practitioners.

- Represent the clinic at external forums or admissions panels as required.

Essential Skills & Experience:

- Proven leadership or supervisory experience in a health or social care setting.

- Experience working within addiction, mental health, or social care services.

- Strong understanding of safeguarding, risk assessment, and confidentiality.

- Excellent communication and interpersonal skills, with a compassionate, non-judgemental approach.

- Ability to manage high-pressure situations and support vulnerable individuals with complex needs.

- Proficient in administrative systems and digital record-keeping (e.g., CRM, case management software).

Desirable Qualifications:

- NVQ Level 3 or above in Health and Social Care, Counselling, or a related field.

- Training in trauma-informed care or motivational interviewing.

- Understanding of the UK’s substance misuse treatment landscape, including NHS commissioning and referral pathways.

Values & Attributes:

- Empathy, integrity, and a strong commitment to client welfare and recovery.

- Organised and proactive with a solution-focused mindset.

- Leadership qualities that foster a positive, accountable team culture.

- Commitment to equity, diversity, and inclusion.

Benefits:

- Competitive salary and pension scheme

- Ongoing training and development opportunities

- Supportive working environment focused on staff wellbeing

- Opportunities for career progression within Abbeycare

Job Types: Full-time, Permanent

Pay: £34,000.00-£35,000.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support team leader jobs in hillington, glg

Team Leader - Admissions Department

Service Desk Team Leader - Glasgow Head Office

General Manager

General Manager

Specialist Customer Care Advisor - Telephony

Team Leader Fleet Compliance

Operations Director

Service Support Co-ordinator

Customer Service Specialist (Luxury)

Customer Service Advisor (Fraud)

Assistant Operations Manager

Customer Service Officer (3 Posts) - REQ06601

Customer Service Team Leader (Fraud)

Meetings and Events Sales Supervisor- Crowne Plaza Glasgow

Retail Sales Advisor - 20 Hours

Customer Consultant - Glasgow Hillhead

Retail Area Sales Manager

Customer Service Officer (3 Posts) - REQ06592

Sales Assistant

Operations Shift Manager

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