Engagement manager Work, Jobs in Hilton, Dby (with Salaries)

CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Learning and Development Business Partner
Ideagen —Ruddington
- Training & development
- AI
- Communication skills
Area Manager - East Midlands & Anglia
The Hearing Care Partnership —Nottingham
- £59,000 a year
- Business development
- Mentoring
- Recruiting
- Annual leave
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
9d
General Manager
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £79,504 - £91,609 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
2d
Strategy and Project Officer
CIMSPA —Loughborough
- £31,000 - £35,000 a year
- Continuous improvement
Quick apply
Regional Operations Manager - Housing
The Abbeyfield Society —Nottingham
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Social Media & Content Manager – Head of Customer Attraction
Just Blinds —Cannock
- £29,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Analytics
- Free parking
Quick apply
9d
Cremation Services Manager - Bretby
Chelmsford Star Co-operative Society —Burton-On-Trent
- £45,000 a year
- Team management
- Paid training
- Annual leave
4d
Deputy Head of Government Relations - Submarines
Rolls-Royce —Derby
- Full-time
- Master's degree
- Bachelor's degree
- No degree
5d
Social Media and Digital Engagement Manager
Loughborough University —Loughborough
- £35,608 a year
- Full-time
- Hybrid work
- Social media management
- University
- Analytics
12d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Cremation Services Manager - Bretby
OurCoop —Burton-On-Trent
- £45,000 a year
- Team management
- Paid training
- Annual leave
4d
Senior Student Engagement Adviser
University of Derby —Kedleston
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
Project Coordinator
Avove —Derby
- £33,000 - £45,000 a year
- Full-time
- Construction experience
- Communication skills
- Employee assistance programme
Quick apply
Senior Strategic Planning Manager
OurCoop —Lichfield
- Organisational skills
- Paid training
- Annual leave
10d
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
12d
Customer Engagement: Senior Email Marketing Manager
Games Workshop —Nottingham
- Team management
- Free parking
- Employee discount
3d
Partnership Manager (Schools)
Converge Technology Solutions —Stafford
- £40,000 - £42,500 a year
- Full-time
- Data analysis skills
- Business development
4d

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CRM Manager

Riviera Travel -
Burton-On-Trent

Quick apply

Job details

Full-time
Up to £55,000 a year

Benefits

Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Email marketing
Marketing campaign planning
Stakeholder liaison
General Data Protection Regulation (GDPR)
Continuous improvement cycles oversight
Team management
Customer relationship management
Customer loyalty building
Relationship management
Management reporting
AI
Leadership
Communication skills
Analytics

Full job description

Hybrid | Burton upon Trent (Minimum 2 days per week in Head Office)
Up to £55,000 DOE
Managing a team of 3

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

At Riviera Travel, we're entering an exciting new phase of growth and transformation, and we're looking for an ambitious CRM Manager to help shape the future of our customer communications. This is not a traditional CRM role focused solely on business-as-usual campaign delivery. We're looking for someone who loves building, launching and improving. Someone who can spot opportunities, bring new ideas to life and drive meaningful change across our CRM channels.

About the Role

Reporting to the Senior CRM Manager, you'll lead a team of CRM professionals while taking ownership of strategic CRM initiatives across email and direct mail channels. You'll play a key role in driving customer engagement, retention and commercial performance across our UK, Ireland and growing US markets.

This is a newly created position to support continued business growth, giving you the opportunity to make a genuine impact from day one. You'll work on transformational projects, help develop new customer journeys and support major CRM initiatives that have not previously existed within the business.

What You’ll Be Doing

Lead on the planning and delivery of various strategic initiatives across CRM channels, cultivating and delivering roadmaps of customer lifecycle journeys and optimisations
Agree and establish KPIs for activations by forecasting and prioritising effectively. You’ll monitor performance to drive measurable improvements across database growth, engagement, retention and opt-out rates
Provide regular reports and updates to stakeholders and be able to demonstrate how performance relates to wider business goals
You’ll ensure all results/ learnings are turned into practical actions that refine and strengthen future activity
Ensure well-scheduled and well-organised delivery of projects to time.
Establish and implement new CRM programmes across the US consumer market, driving towards market growth and supporting customer nurture
Forecast, plan and deliver key Direct Mail strategic initiatives.
Manage the Direct Mail marketing budget and ensure all buying is optimised for ROI and quality
Build and manage customer lifecycle strategies to drive additional bookings
Leverage customer data to improve enquirer conversion through optimised journeys and new initiatives
Utilise AI tools to enhance personalisation and automation

What Were Looking For:

Proven experience in planning, building and evaluating CRM programmes
A strong understanding of customer and data-driven marketing principles
Commercial acumen and creative CRM expertise
Excellent communication and stakeholder management skills
Experience in building and managing relationships with a diverse range of senior stakeholder
Ability to work effectively under pressure, capable of managing multiple projects simultaneously in a fast-paced and agile environment
Highly organised and experienced in planning and delivering campaigns/activations to agreed objectives within a set timeframe
Analytical mindset and attention to detail
Inspirational leadership and team development experience
A proactive problem-solver, comfortable navigating ambiguity, seeking solutions independently, and viewing challenges as opportunities. Self-motivated with a passion for results
Deeply customer-focused, with a passion for delivering the right message at the right time and in the right way, to enhance the overall customer experience
Experience with Adestra or similar ESPs
Understanding of GDPR and marcoms compliance

How We’ll Take Care of You: We believe in rewarding our team with great benefits and opportunities for growth

Competitive salary - Up to £55,000 (DOE)
Annual company bonus 10%
Hybrid working – flexibility to work from home and the office
27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
Staff travel discounts – Up to 60% discount on Riviera Travel with options for family & friends
Career development – access to Learnerbly and clear career pathways
Employee discounts – on our award-winning holidays for you, friends, and family
Wellbeing support – Employee Assistance Programme, virtual dentist
Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
Financial security – pension scheme and life assurance

Why Join Riviera Travel?

This is a fantastic opportunity to join a business with ambitious growth plans where you can genuinely shape CRM strategy and capability.

Own high-profile strategic projects
Lead transformational CRM initiatives
Influence senior stakeholders across the business
Support international growth and expansion
Develop and grow an established CRM team
Introduce new ideas, technologies and customer experiences

Most importantly, you'll join a team looking for someone who doesn't just maintain the status quo but is excited by the opportunity to build something new.

Quick apply

Refine Your Search

engagement manager jobs in hilton, dby

CRM Manager

Learning and Development Business Partner

Area Manager - East Midlands & Anglia

On Train Service Delivery Manager

General Manager

Strategy and Project Officer

Regional Operations Manager - Housing

Social Media & Content Manager – Head of Customer Attraction

Cremation Services Manager - Bretby

Deputy Head of Government Relations - Submarines

Social Media and Digital Engagement Manager

General Manager

Cremation Services Manager - Bretby

Senior Student Engagement Adviser

Account Manager - Derby

Project Coordinator

Senior Strategic Planning Manager

Deputy Operations Manager

Customer Engagement: Senior Email Marketing Manager

Partnership Manager (Schools)

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