It engineer Work, Jobs in Hindley, Gtm (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree

More jobs to discover

Find similar jobs that you might be interested in.

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment. Full training and structured onboarding.
Quick apply
11d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
You will work on varied incidents and service requests across modern workplace technologies, helping customers resolve issues efficiently while building…
£35,000 - £45,000 a year
Quick apply

I want to receive the latest job alerts for it engineer in hindley, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near hindley, gtm

Technical Support Specialist jobs in Manchester

Live Chat Support jobs in Glasgow

Technical Support Specialist jobs in Chester

Technical Support Specialist jobs in Samlesbury

Technical Support Specialist jobs in London

Support Worker jobs in Leeds

Weekend Support Worker jobs in London

Technical Support Specialist jobs in Abingdon

Technical Support Engineer jobs in Nottingham

Technical Support Engineer jobs in Ripon

Technical Support Engineer jobs in Bedfordshire

Technical Support Engineer jobs in Newcastle Upon Tyne

Family Support Worker jobs in Sheffield

Project Support Officer jobs in London

Technical Support Engineer jobs in Basingstoke

Technical Support Engineer jobs in West Ham

Learning Support Assistant jobs in Southend On Sea

Technical Support Engineer jobs in Birmingham

Project Support Officer jobs in Birmingham

Mechanical Engineer jobs in Glasgow

End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
Ticket management
Windows
Bachelor's degree
Remote access software
Technical support incident logging
Mobile device management
Organisational skills
ServiceNow
IP networking
Customer support
VMWare
Customer interaction
IT incident logging
Root cause analysis
Communication skills
Microsoft Azure
Active Directory
Intune
Mobile devices
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

it engineer jobs in hindley, gtm

End User Support Engineer I

Technical Support Engineer

Technical Support Engineer – Lab Informatics

More jobs to discover

I want to receive the latest job alerts for it engineer in hindley, gtm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected