Senior technical support Work, Jobs in Hinxton, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Health and Safety Lead
Anglian Water Services Ltd —Huntingdon
- £70,000 a year
- Full-time
- Hybrid work
- AWS
- Leadership
- Communication skills
- Annual leave
Senior Technical Author
Lasernet Group —Cambridge
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Azure
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
4d
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Senior Information Developer (Technical Author)
Arm —Cambridge
- £57,900 - £78,400 a year
- Hybrid work
- Product management
- Software development
11d
Principal/Senior Principal Engineer – Arm ARM
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Relocation assistance
Senior Technical Analyst
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Full-time
- Hybrid work
- Mentoring
- Employee discount
4d
Senior Product Manager
Arm —Cambridge
- £80,100 - £108,300 a year
- Hybrid work
- Software development
- Linux
- Python
Senior Product Quality Engineer
Hologic —Cambridge
- £45,000 - £57,000 a year
- Analysis skills
- Presentation skills
- Bachelor's degree
Senior Scientist in Molecular Diagnostics for Colorectal Cancer Screening
TOGL (Holdings) Limited —Cambridge
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
Quick apply
Senior Scientist
Cancer Research UK —Babraham
- £41,700 - £51,300 a year
- Full-time
5d
Senior DevOps Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Bachelor's degree
- Linux
Senior Security Engineer
Microsoft —Cambridge
- £74,700 - £122,600 a year
- Full-time
- Azure
- C++
Senior Project Engineer
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Azure
- Project management
- Driving
- Free parking
- Work from home
Quick apply
Senior Manager, Cybersecurity Incident Response
Arm —Cambridge
- £86,500 - £117,100 a year
- Hybrid work
- Bachelor's degree
- Continuous improvement
- IT
12d
Training Manager
Sureserve —Newmarket
- £40,000 - £50,000 a year
- Supervising experience
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Storm Overflow Assessment Framework Lead
Anglian Water Services Ltd —Huntingdon
- £52,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
6d
Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Environmental Advisor
M Group —Stevenage
- No degree
- In-person
- Annual leave
- Employee assistance programme

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senior technical support jobs near hinxton, cam

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in hinxton, cam

Helpdesk Manager

Health and Safety Lead

Senior Technical Author

Senior Delivery Manager

Delivery Manager (Frameworks)

Senior Information Developer (Technical Author)

Principal/Senior Principal Engineer – Arm ARM

Senior Technical Analyst

Senior Product Manager

Senior Product Quality Engineer

Senior Scientist in Molecular Diagnostics for Colorectal Cancer Screening

Senior Scientist

Senior DevOps Engineer

Senior Security Engineer

Senior Project Engineer

Senior Manager, Cybersecurity Incident Response

Training Manager

Storm Overflow Assessment Framework Lead

Head of Housing

Senior Environmental Advisor

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