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Production Support Engineer, Senior Associate

State Street -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Incident management
Ansible
SQL querying
Technical support
Master's degree
SQL
Bachelor's degree
Release management
Software development
Analytics

Full job description

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.

What you will be responsible for

As a Production Support Engineer you will be responsible for:

Onboarding applications on to Production management with the highest onboarding standards
Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns.
Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes

Education & Preferred Qualifications

B.S/M.S.Degree
2 years as Production Support analyst
SQL Knowledge, Shell scripting, Python, Ansible
ITIL

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

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