Customer service manager Work, Jobs in Horfield, Bst (with Salaries)

Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
10d
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
4d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Response Repairs Manager
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Flexitime
Office Manager
Lighthouse Schools Partnership —Bristol
- £26,258.14 - £34,434.00 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
1d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
- Free parking
- Annual leave
13d
General Merchandise Manager
Sainsbury's —Bristol
- From £32,700 a year
- Management
- Leadership
- Employee discount
Assistant Operations Manager
Unite Students —Bristol
- £34,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
9d
Service Manager
Wessex Garages —Cribbs Causeway
- Customer service
- IT
- Leadership
- Annual leave
1d
Customer Experience Manager
Sainsbury's —Bristol
- From £32,700 a year
- Management
- Leadership
- Employee discount
13d
School Office Manager and SLT Support
Clifton High School —Bristol
- £33,950.89 a year
- Full-time
- Organisational skills
- In-person
- School
- Employee discount
Quick apply
5h
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Transaction Manager
Mon Motors —Weston-super-Mare
- £30,000 - £54,000 a year
- Full-time
- Sales
- Basic maths
- Financial services
Quick apply
10d
Customer Success Manager
Fathom —Bristol
- Hybrid work
- Sales
- APIs
- Communication skills
Quick apply
Revenue Manager ( Yield)
Bristol Airport —Bristol
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Travel Logistics Director
Ski Transfer Logistics Ltd —Bristol
- £62,000 - £82,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
9d

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customer service manager jobs near horfield, bst

Customer Service Manager

Elements Solutions Inc -
Bristol

Apply Now

Job details

From £55,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service
ERP systems
Logistics
B2B
Leadership
Communication skills
Surface mount technology

Full job description

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a customer‑focused and results‑driven Customer Service Manager to lead our customer service operations across the EMEA region within our Micromax business. This role is ideal for a leader who can balance operational efficiency whilst ensuring an exceptional customer experience. The Customer Service Manager is responsible for ensuring reliable order fulfillment and building strong customer relationships in a complex, supply‑driven environment.

You will play a key role in connecting customers with internal operations, ensuring that service delivery meets business, regulatory, and commercial expectations.

What you will be doing

The Regional Customer Service Manager leads and develops a regional customer service team of Customer Service Specialists. This role is accountable for regional service execution, team performance, customer satisfaction, and operational discipline, while ensuring consistent adoption of global processes, systems, and standards.

Responsibilities will be:

People & Team Leadership

Lead, coach, and develop a team of customer service individual contributors
Set clear performance expectations aligned to service KPIs and customer experience standards
Conduct regular performance reviews, development planning, and succession identification
Build a collaborative, accountable, and customer‑centric team culture

Operational Execution

Ensure consistent execution of customer service processes (order entry, order changes, delivery coordination, issue resolution, credit/return workflows)
Monitor and improve service KPIs (e.g., OTIF support, order accuracy, response time, case resolution)
Identify process gaps and drive continuous improvement within the region
Ensure accurate use of systems (e.g., ERP, CRM, case management tools)

Customer & Commercial Partnership

Serve as the escalation point for complex or high‑impact customer issues
Partner with Regional Sales and Account Management to support customer retention and growth
Translate customer feedback into actionable operational and process improvements

Governance & Compliance

Ensure adherence to company policies, compliance requirements, and internal controls
Support audits, data accuracy, and documentation standards

Who are You?

We are looking for candidates who can demonstrate the following experience:

Strong experience in customer service or order management within a B2B or logistics operations environment (electronics industry experience desirable).
In‑depth understanding of order‑to‑cash processes, logistics coordination, and customer fulfillment.
Experience managing service KPIs and driving performance improvements.
Experience with ERP systems (e.g. SAP) and CRM tools.
Familiarity with digital tools for customer service and process automation.
Proven experience leading and developing customer service teams.
Strong stakeholder management and influencing skills.

What competencies will you need?

You will need to demonstarte the following competencies and behaviours:

Excellent communication and interpersonal skills.
Strong problem‑solving and decision‑making abilities.
High level of integrity and accountability.
Continuous improvement mindset with a focus on efficiency and customer value.
Ability to analyze service data and translate insights into actions.
Commercial awareness, understanding the link between service, customer satisfaction, and business performance

We are Offering...

Our people are the heart of our business and we offer an exceptional range of benefits when joining which include:

For this role, we are offering a salary starting from 55,000GBP per annum
25 days holiday (plus Bank Hols)
Generous annual bonus program
Private medical insurance
Healthcare Cash Plan and Employee Assistance Programme
Life assurance
Enhanced Company pension
Free on-site parking
Shopping discounts

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

Apply Now

Refine Your Search

customer service manager jobs in horfield, bst

Customer Service Manager

Customer Experience Manager

Manager of Dedicated Implementations - EMEA

Customer Service Manager

Customer Success and Retention Director (SaaS)

Customer Experience Manager

Customer Liaison Manager

Response Repairs Manager

Office Manager

Customer Service Team Leader

General Merchandise Manager

Assistant Operations Manager

Service Manager

Customer Experience Manager

School Office Manager and SLT Support

Service Desk Team Leader

Transaction Manager

Customer Success Manager

Revenue Manager ( Yield)

Travel Logistics Director

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