Service desk manager Work, Jobs in Horley Rh6 (with Salaries)

Service Desk Specialist
Infinity —Reigate
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Employee assistance programme
1d
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Senior LMS Analyst
Metropolitan Police —Sidcup
- £60,400 - £65,886 a year
- Full-time
- Management
- English
- Supervising experience
8d
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Access Manager
Indra Group UK & Ireland —Redhill
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
11d
AI Product Manager - Justice AI Unit
Ministry of Justice —London
- £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- AI
- Annual leave
- Employee discount
1d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
12d
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
9d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
13d
Technology Service Desk Analyst
Mountain Warehouse —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Quick apply
4d
Service Delivery Manager
Centellic —London
- Full-time
- Hybrid work
- Maintenance
- IT
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
7d
User Support Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- SharePoint
2d
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme

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Service Desk Specialist

Infinity
Reigate

Apply Now

Job details

Full-time
1 day ago

Benefits

Season ticket loan
Tech scheme
Employee assistance programme
Private medical insurance

Qualifications

ITIL Certification
Microsoft Outlook
Microsoft Office
ITIL
B2B
Organisational skills
Customer support
Communication skills
CompTIA A+

Full job description

Service Desk Specialist

Location: Reigate, Surrey or Manchester

Job type: Full Time | Hybrid - Tuesday and Thursday on site | 4.5 day work week

About Us

Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. As a company, we’re ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There’s never been a better time to join Infinity.

Join us as a Service Desk Specialist at Infinity

Looking to make more of your technology skills? If you have experience in B2B service desk customer support, a love for building customer relationships, and a keen interest in technology, you can find your next step at Infinity.

Our aim is simple. Make impactful calls. Have insightful conversations. Create intelligent conclusions. Your role helps us do that. Day-to-day you’ll be troubleshooting inbound calls and cases, auditing installations, and escalating any customer queries that come through. But this role is much more than that. You’ll become a problem-solver, an innovative thinker. And like so many others in our business, a fast-progressing individual with infinite opportunities to grow your career. Infinity’s support team is known as a hothouse for future talent. Don’t miss out on the chance to be a part of it.

Key Responsibilities

Work autonomously, providing exceptional customer service and resourcefully solving technical issues.
Collaborate closely with technical support teams to drive process improvements and advocate for enhanced customer support.
Engage directly with customers to address support requests, ensuring a positive and efficient resolution.
Manage service requests through various interfaces, maintaining a high level of accuracy and quality.
Foster strong relationships with customers, ensuring satisfaction and loyalty.
Provide training support to internal teams, addressing questions and issues.
Serve as the first level of escalation and coordinate with team leads/managers when needed.
Collaborate with team members to improve the overall service desk experience.
Review service requests for accuracy and compliance with established timelines.
Obtain necessary documentation to assist with incidents and requests, ensuring accurate reflection of user needs.
Monitor incidents and requests, ensuring timely resolution and customer satisfaction.
Resolve escalated issues promptly and escalate when necessary.
Continuously review processes, suggesting improvements to enhance efficiency.

Knowledge, Skills & Experience

1+ year of working knowledge in service desk or related roles.
Comfortable with ITSM service desk platforms and tools.
Proficient in MS Office applications, especially Outlook, Excel, and Word.
Proactive and resourceful attitude.
Outstanding organizational and communication skills, both written and verbal.
Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
Strong collaborator with cross-functional teams.
ITIL Foundation or Comptia A+ (Desirable)
Experience in Telephony (Desirable)

Benefits you can enjoy

4.5 day working week (Half day every Friday- 1pm finish)
25 days holiday (with the option to buy up to an additional 5 days per year)
Private single medical insurance
Employee Assistance Programme
Life Assurance (4x Salary)
Enhanced Maternity and Paternity Pay
Tech Scheme Loan (of up to £2,000 per year)
Ride to Work Scheme
Season Ticket Loan
Dedicated annual company and team social budget

At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application.

At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you

Apply Now

Refine Your Search

service desk manager jobs in horley rh6

Service Desk Specialist

Service Reporting Manager

Digital Systems Manager

IT First Line Support Technician

First Line Service Desk Analyst

IT Support Technician

Senior LMS Analyst

Front Office Support Manager

Access Manager

AI Product Manager - Justice AI Unit

Trading Data & AI Analyst

IT Operations Manager

Senior Service Delivery Manager

Application Support Analyst

Service Desk Engineer (Field)

IT Manager

Technology Service Desk Analyst

Service Delivery Manager

User Support Analyst

IT Manager

I want to receive the latest job alerts for service desk manager in horley rh6

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