Customer solutions specialist Work, Jobs in Horsehay, Shr (with Salaries)

Customer Solutions Specialist
Detertech —Telford
- £33,000 - £38,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
Customer Solutions Specialist
Busch Vacuum Solutions —Telford
- Customer service
- Engineering
- Business
- Annual leave
- Employee assistance programme
11h
Customer Solutions Specialist
Pfeiffer Vacuum —Telford
- Customer service
- Engineering
- Business
- Annual leave
- Employee assistance programme
9h
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Data entry
- Free parking
- Store discount
Customer Operations Team Leader
Standard Life —Telford
- From £28,800 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
7d
Caterlink - Catering Assistant
Caterlink —Telford
- £13.45 an hour
- Full-time
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Energy Specialist RES - Kingswinford
eonnext —Kingswinford
- £25,983 - £31,573 a year
- Full-time
- Continuous improvement
- Annual leave
8d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Export Customer Solutions Operator
Rhenus SE & Co. KG —Cannock
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Business Development Manager
Epwin Group PLC —Telford
- Full-time
- Sales
- Customer service
- Business development
Quick apply
8d
Robotics Applications Engineer
Stäubli —Telford
- £44,000 - £54,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Programmable logic controllers
- Annual leave
- Sick pay
Quick apply
Commercial Assistant
Lanes Group —Stafford
- £28,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply
No7 Advisor
Boots —Shrewsbury
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Writing skills
- Communication skills
- Annual leave
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Annual leave
Part time Content Creator
Sassy coffee —Wolverhampton
- From £12.71 an hour
- Part-time
- Social media management
- In-person
- Flexible schedule
Quick apply
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
Technical Sales Specialist - Training Solutions
ARCO Limited —Eccleshall
- Remote
- Business development
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Sofware Implementation Specialist
Kinetic Software —Ludlow
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Solutions Specialist

Detertech -
Telford

Quick apply

Job details

Full-time
£33,000 - £38,000 a year

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Quick apply

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