Line service technician Work, Jobs in Horsham, Wsx (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Maintenance Technician
Augustinian Care —Burgess Hill
- £31,137.60 a year
- Full-time
- Driving
- Free parking
- Employee assistance programme
Quick apply
6d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
EVM UK WorkShop Manager
EVM UK —Horsham
- £55,000 - £60,000 a year
- Full-time
- Travel
- IT
- Automotive diagnostics
- Free parking
- Employee discount
Quick apply
Fire & Flood Restoration Technician
Disaster Care Southeast —Brighton
- From £36,000 a year
- Weekend availability
- Up to 50% travel
- Customer service
- Travel
Quick apply
21h
Water Technician - level 2
Mitie —Horsham
- £34,000 - £36,000 a year
- Full-time
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
MET Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Employee discount
Quick apply
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
13d
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 an hour
- Communication skills
- School
Service Technician
Marshall Motor Group —Crawley
- £40,101 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Trainee Behaviour Analysis Graduate (Adult Social Care)
Jigsaw Trust —Cranleigh
- £25,000 a year
- Part-time
- Master's degree
- Supervising experience
- Bachelor's degree
- Free parking
- Store discount
Quick apply
6d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
5d
SEN BEHAVIOUR ANALYST (GRADUATE)
Jigsaw Trust —Cranleigh
- From £26,458 a year
- Part-time
- Master's degree
- Bachelor's degree
- Psychology
- Free parking
- Store discount
Quick apply
6d
Electrical / Harness Quality Technician & Build Line Support
e-ppl Ltd —Chichester
- £32 an hour
- Rotating shift
- Schematics
- Communication skills
Quick apply
Engineering Services Technician
East Sussex Fire and Rescue Service —Brighton
- £39,662.65 - £43,894.18 a year
- Annual leave
- Sick pay
Operations Technician
Saur Europe —Edenbridge
- Up to £31,000 a year
- Overtime
- Laboratory experience
- Maintenance
- Contracts
Quick apply
5d
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
4d
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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line service technician jobs near horsham, wsx

Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line service technician jobs in horsham, wsx

Helpdesk Technician (1st line)

Maintenance Technician

IT First Line Support Technician

EVM UK WorkShop Manager

Fire & Flood Restoration Technician

Water Technician - level 2

End User Support Technician

IT Support Technician (Level 1)

MET Technician

CAD Technician

IT Support Technician

Service Technician

Trainee Behaviour Analysis Graduate (Adult Social Care)

Application Support Analyst

SEN BEHAVIOUR ANALYST (GRADUATE)

Electrical / Harness Quality Technician & Build Line Support

Engineering Services Technician

Operations Technician

IT Technician

ICT Cluster Support Technician

I want to receive the latest job alerts for line service technician in horsham, wsx

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