It service desk analyst Work, Jobs in Houston, Sct (with Salaries)

IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
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IT Service Desk Analyst
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IT Service Desk Analyst

Terumo Aortic -
Inchinnan

Quick apply

Job details

Permanent
£26,500 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
EHS
Hardware repair
Stakeholder liaison
Incident queue management
IT service management
LAN
Ticket management
ERP software
Microsoft Exchange
Quality management
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer support
Customer interaction
IT incident logging
Mobile devices

Full job description

Terumo Aortic is a global leader in the design and manufacture of life‑saving vascular and cardiac technologies. We are now looking to recruit an IT Service Desk Analyst to join our IT team, providing first‑line technical support to colleagues across the business.

The Role

As an IT Service Desk Analyst, you will be the first point of contact for IT support, helping to resolve hardware, software, and operational issues while delivering an excellent customer experience. You will play a key role in maintaining stable, secure, and efficient IT services aligned to our IT Roadmap.

Key Responsibilities

Provide first‑line IT technical support to end users across Windows and Linux environments
Log, manage, prioritise, and escalate support tickets via the Terumo Aortic Service Desk system
Communicate clearly with users to keep them informed of progress and resolutions
Build, deploy, configure, troubleshoot, and repair end‑user devices
Support and maintain IT equipment including laptops, desktop PCs, mobile/desk phones, printers, barcode scanners, and peripherals
Maintain accurate hardware and software asset records within IT asset management systems
Create and maintain documentation and SOPs for first‑line support processes
Support general network administration tasks
Liaise with external IT suppliers where issues cannot be resolved internally
Contribute to ad‑hoc projects and additional IT support activities aligned to the IT Roadmap

Quality, EH&S & Compliance

Work in line with company policies, procedures, and the Quality Management System (QMS)
Ensure accurate completion of records and maintain audit readiness at all times
Actively support Environmental Health & Safety requirements and promote safe working practices

Skills, Experience & Qualifications

Essential:

Proven experience in a Service Desk or Desktop Support role
Strong knowledge of Windows environments
Experience supporting users with hardware, software, and networking issues
Familiarity with Active Directory and Windows Server administration
Experience supporting Microsoft Exchange and Microsoft 365 services

Desirable:

Microsoft certifications
Experience with SQL Server, Linux, and network troubleshooting (TCP/IP, LAN, WAN)
Exposure to Ivanti ITSM, firewalls, and VPNs
ERP system experience, particularly SAP

Quick apply

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