Service design lead Work, Jobs in Huddersfield (with Salaries)

Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
7d
Strategic Data and Insight Lead
Kirkwood Hospice —Huddersfield
- £38,902 - £53,325 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hospice
- Communication skills
7d
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
Social Media Specialist
Early Excellence Limited —Elland
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Social media management
- Project management
- Free parking
- Annual leave
Quick apply
7d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
Mental Health Trainer
Unmasked Mental Health —Halifax
- £30,000 a year
- Part-time
- Microsoft Office
- Business development
- First Aid Certification
Quick apply
2d
Strategic Data and Insight Lead
The Kirkwood —Huddersfield
- £38,902 - £53,325 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hospice
- Communication skills
Quick apply
7d
Design Manager
M Group —Birstall
- Engineering
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior User Researcher
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Mentoring
- Agile
- In-person
- Employee discount
UX Design Team Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- Mentoring
- Leadership
- Communication skills
7d
Design Lead
Mott MacDonald —Leeds
- Full-time
- Engineering
- Annual leave
Senior Manager, Operating Model Design & Transformation - 12 month FTC
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Business development
Senior Service Designer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Communication skills
- Employee discount
Training and Compliance Lead
ACCENT housing —Bradford
- £48,397 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Operational Readiness Lead
Yorkshire Water —Bradford
- £34,122 - £42,379 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Flexible schedule
11d
Strategic Transformation Lead (Estates Property)
GMCA —Manchester
- £60,340 - £65,483 a year
- Hybrid work
- Analysis skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Design Engineer
Winncare —Bradford
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Project management
Quick apply
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply

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Service Design Lead

Yorkshire Building Society -
Leeds

Apply Now

Job details

Fixed term contract
Up to £70,000 a year
7 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Full job description

As Service Design Lead you will manage and lead the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will sets the direction for the team to ensure they fully contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group.

Why join us now? We are at a very exciting place in our transformation journey and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team.

This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

This is a Fixed Term Contract for 12 months.

About the role

As Service Design Lead, you’ll be passionate about making a difference by driving brilliant design practice, bringing the team and stakeholders on the journey with you. You will

Lead the service design capability in YBS with a primary focus on front stage across all channels, ensuring customer’s needs are at the centre of our services and that service are consistent across channels, robust, inclusive, FCA compliant and support the delivery of commercial targets and strategy
Develop this emergent YBS capability to meet the needs of the transformation programme initially and YBS group strategy beyond
Provide guidance and feedback, being a positive role model to ensure the team's work meets high standards of quality.
Support the Service Designers in influencing strategic decisions in services or journeys and be the point of escalation for disputes amongst stakeholders that the team cannot resolve.
Lead and embed community of best practice for Service Design that extends beyond the team to driving uptake and engagement in service design thinking across YBS
Manage demand pipeline with effective resourcing strategies and engagement with business stakeholders

About you

You will be a brilliant communicator, skilled at motivating a team and influencing stakeholders. You’ll know how to work collaboratively to advocate passionately on behalf of the customer to deliver great services. You will have -

Expertise in Service Design across digital and customer facing channels
Experience of developing a Service Design capability and driving uptake in a complex organisation
In depth understanding of the digital technology, how it interfaces with and constrains customer experiences and how to innovate experience using novel technical or customer experience approaches
Outstanding facilitation and influencing skills including with C Suite
Deep understanding of inclusive design and how to deliver inclusively across the full Service stack (e.g. customer journeys, process, policy, technology)
Proven track record of designing excellent services that deliver customer and commercial benefits with the ability to coach the team in the technical skills and strategic thinking required
Ability to work with ambiguous and complex information to deliver great customers and business outcomes and able to build capability in a team in these areas
Broad understanding of AI and how it can influence good services and a knowledge of MS365 an advantage

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [email protected]

Apply Now

Refine Your Search

service design lead jobs in huddersfield

Service Design Lead

Strategic Data and Insight Lead

Managing Director

Social Media Specialist

Assistant General Manager-Experience & Innovation

Lead Salesforce Implementation Specialist

Mental Health Trainer

Strategic Data and Insight Lead

Design Manager

Senior User Researcher

UX Design Team Lead

Design Lead

Senior Manager, Operating Model Design & Transformation - 12 month FTC

Senior Service Designer

Training and Compliance Lead

Operational Readiness Lead

Strategic Transformation Lead (Estates Property)

Design Engineer

Service & Operations Manager - FTC

AI Product Manager

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