Job Overview
We are recruiting for Product Support & Training Technician, based at our Ashton Road site, to provide product expertise, customer training and manufacturing support relating to window blind, shutter and motorised product ranges. The role involves delivering training, conducting product trials, supporting exhibitions and assisting customers with manufacturing and product-related enquiries and support sales activities both in the UK and overseas. The position focuses on providing product expertise, manufacturing support and customer training within the window blinds, shutters and motorised products industry.
Main Purpose of the role
· To work as part of a team, demonstrating a highly motivated, enthusiastic, adaptable and proactive approach.
· To offer technical advice and provide in-house and on-site training in the manufacture of window blinds, Urban Shutters and motorised products to Louvolite’s current and potential customer base in the UK and overseas, helping to further company sales.
· To provide excellent face-to-face, telephone and email communication, assisting customers and colleagues with product, manufacturing and installation enquiries.
· To assist with exhibition and display stand building and attend exhibitions in the UK and worldwide.
· To manufacture window blinds and Urban Shutters for trade shows, performance tests and trials.
Responsibilities
· Assist the overall sales effort to develop additional profitable business for Louvolite, including training on production methods at Louvolite or customers’ premises, including overseas, for Vertical, Roller, Pleated, Cellular, Vision and Perfect Fit Blinds, Urban Shutters and motorised products.
· Build and service production tables. Explain and demonstrate their use for the efficient manufacture of Louvolite products.
· Answer technical questions relayed to the department by telephone, email or in person.
· Perform trials of new fabrics, test new components, assist with new product development when required and create manufacturing instructions for new products.
· Assist with building exhibition and display stands both within Louvolite and at exhibition venues, producing blinds for the stands when required.
· Demonstrate the technical aspects of Louvolite products at exhibitions in the UK and abroad.
· Maintain accurate administration relating to tests and trials undertaken.
· Take part in site visits to customers’ and end user premises to resolve technical issues.
· The role involves lifting and carrying tooling
Essential Criteria:
· Available to travel overseas at short notice.
· Hold a valid passport and a full, clean driving license.
· Practical hands-on problem solving.
· Customer-facing experience
Desirable Criteria
· Experience within window coverings, manufacturing, production, engineering or a similar product-based environment.
· Experience delivering product demonstrations or training.
About Louvolite:
Louvolite is one of the UK’s leading manufacturers in the window blind industry. We design, manufacturer, supply and distribute quality components and blinds to over 100 countries worldwide with Head Offices in the UK, Australia, Canada and the USA.
www.louvolite.com
www.linkedin.com/company/louvolite-ltd/
Our vision is to be the leading supplier of products that meet the aspirational and lifestyle needs of our customers.
Our BLINDS Values
While our products may be known as blinds, shades, shutters, or window coverings around the world, our values remain the same.
Building Trust through Integrity – forming strong relationships through honesty, accountability, and respect.
Learning – developing our skills, sharing knowledge, and supporting each other to succeed.
Innovation – embracing new ideas, challenging convention, and driving progress.
Never Stop Improving – continually seeking better ways to work, learn, and grow.
Dependable Quality – delivering reliable products, solutions, and experiences our customers can trust.
Service Excellence – building lasting customer relationships through expertise, responsiveness, and a commitment to shared success.
Role Benefits:
· Auto enrolled into our Stakeholder Pension Scheme (Louvolite contributes 4%).
· 28 days holiday (including statutory), increasing by one additional day for each completed calendar year of service, up to a maximum of five additional days.
· Life Assurance covering 1 x your annual salary.
· 12 week Probationary Period
· Subsidised canteen offering freshly cooked meals and sandwiches every day.
· Free car parking.
· Access to our Employee Assistance Programme, offering counselling support, legal guidance, and medical advice from qualified nurses, for you and your immediate family.
· Mental Health First Aiders available to provide support and guidance.
· Access to discounted gym membership through our corporate partners, Active Tameside.
· Discounted Blinds and Shutters, upon successful completion of your Probationary Period.
· Peer to Peer Recognition Programme
· Free Flu Jab voucher every Autumn.
· Christmas Savings Scheme.
· NHS Heath Checks
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Canteen
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
